Monica Solesby

Sales BDC Opener

• Manage inbound and outbound calls to engage prospective customers and generate sales opportunities
• Schedule and confirm customer appointments for the sales team
• Track and report key performance metrics, including appointments set and shown for the team
• Maintain consistent follow-up with leads to increase appointment show rates
• Provide excellent customer service while qualifying customer needs and matching them with dealership offerings
• Trained new hires.

• Developed individualized treatment plans based on behavioral assessments and client needs.
• Implemented evidence-based interventions to improve social skills and emotional regulation.
• Collaborated with multidisciplinary teams to ensure holistic care for clients.
• Monitored client progress and adjusted strategies to enhance therapeutic outcomes.

• Supervised opening shift operations, ensuring timely staff arrival and readiness for service.
• Trained and mentored new team members on operational procedures and customer service standards.
• Monitored inventory levels, placing orders to maintain stock availability for peak hours.
• Conducted candidate interviews and assisted in hiring decisions
  Created and managed employee shift schedules to ensure proper coverage
  Handled cash management, including counting tills and reconciling drawers
  Prepared and completed daily bank deposits with accuracy and security
  Maintained accountability for cash handling procedures and loss prevention
  
• Implemented quality control measures to enhance food safety standards and product consistency.

• Manage inbound and outbound calls to engage prospective customers and generate sales opportunities

• Schedule and confirm customer appointments for the sales team

• Track and report key performance metrics, including appointments set and shown for the team

• Maintain consistent follow-up with leads to increase appointment show rates

• Provide excellent customer service while qualifying customer needs and matching them with dealership offerings

• Manage inbound and outbound calls to engage prospective customers and generate sales opportunities
• Schedule and confirm customer appointments for the sales team
• Track and report key performance metrics, including appointments set and shown for the team
• Maintain consistent follow-up with leads to increase appointment show rates
• Provide excellent customer service while qualifying customer needs and matching them with dealership offerings