Monica Sorto
Farmers Branch,TX
Summary
Conscientious Healthcare professional offering over 6 years of experience in fast-paced settings. Showcasing expertise in healthcare industry knowledge and office administration, competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Excelled in enhancing patient care through meticulous attention to detail and robust problem-solving skills. Demonstrated leadership in training staff and improving operational efficiency, embodying teamwork and collaboration, while always being positive and upbeat!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Oak Street Health
02.2024 - 09.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed multi-line phone system and pleasantly greeted patients.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Packaged and shipped specimens to central lab daily.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Tracked orders and notified customers of status or potential delays.
- Monitored and adjusted inventory levels according to demand.
Hospital Corpsman Third Class
US Navy
02.2018 - 02.2023
- Performed diagnostic tests accurately and efficiently, allowing for timely diagnosis and treatment plans.
- Assisted in surgical procedures, maintaining a sterile environment and adhering to strict safety protocols.
- Educated patients on health promotion strategies, fostering a proactive approach to personal wellness.
- Contributed to the improvement of clinic procedures, resulting in increased efficiency and quality of care.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Assisted in surgical procedures, maintaining a sterile environment and managing surgical instruments with precision.
- Updated medical records in EMR system and double-checked data for accuracy.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Performed phlebotomy services as needed, utilizing proper technique to minimize discomfort and maintain specimen integrity.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Administered medications through injections and IVs in compliance with physician orders.
- Managed inventory of medical supplies to ensure availability for critical procedures.
- Assisted with lifting and moving patients.
- Collaborated with medical doctors and other healthcare professionals.
- Administered CPR, oxygen and other life-saving medical treatments.
- Administered vaccinations and medications, ensuring timely protection against diseases.
- Conducted blood draws and laboratory tests, enabling timely diagnosis and treatment planning.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Dallas, TX04.2027
High School Diploma -
W.T White High School
Dallas, TX05.2017
Skills
- Healthcare Industry Knowledge
- Office Administration
- Microsoft Office/ Excel
- Customer Service
- HIPAA Guidelines
- Inpatient Care
- Outpatient Care
- EMR / EHR
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Staff Leadership
Certification
- EMT - Emergency Medical Technician
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Oak Street Health
02.2024 - 09.2024
Hospital Corpsman Third Class
US Navy
02.2018 - 02.2023
Bachelor of Science - Nursing
Arizona College of Nursing
High School Diploma -
W.T White High School
- EMT - Emergency Medical Technician
- PT - Phlebotomy Technician
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