Ashley Smith
Little Rock,AR
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
14
14
years of professional experience
Work History
Practice Manager
Oak Street Health
09.2023 - Current
- Lead daily operations of two high-volume primary care clinics, overseeing 30+ multidisciplinary team members.
- Elevated clinical performance through data-informed decisions and strategic alignment with outreach teams.
- Implemented workflow enhancements that improved patient satisfaction and CMS STARS/HEDIS scores.
- Championed inclusive team coaching practices, increasing staff retention and compliance alignment.
Call Center Manager, Healthcare Operations
Omnicare365
01.2022 - 09.2023
- Directed outreach operations for 130+ remote healthcare advocates across multiple Medicaid and commercial service lines.
- Improved patient outreach enrollment rates by 30% via targeted call strategies and real-time KPI dashboards.
- Collaborated cross-departmentally to align service delivery with business growth objectives and CAC goals.
- Enhanced call quality through revamped scripting, SOPs, and tailored coaching programs.
Team Manager & National Trainer
CareMetx
05.2020 - 01.2022
- Led national training and performance management initiatives for patient support and benefits investigation teams.
- Developed SOPs and playbooks that increased productivity and compliance across remote engagement teams.
- Leveraged data trends to deliver agile process improvements in collaboration with QA and executive leadership.
Training Lead – Clinical Services
Catapult Health
03.2017 - 06.2020
- Designed national training initiatives that elevated clinical team performance and earned award-winning recognition for patient care.
EMT-Paramedic
Emergency Ambulance Service, Inc.
05.2011 - 03.2017
- Delivered frontline emergency medical care with an emphasis on patient education, compliance, and critical documentation.
Education
Master of Science - Public Health
Southern New Hampshire University
Hooksett, NH08-2026
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH05-2025
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Creativity and innovation
- Strategies and goals
Timeline
Practice Manager
Oak Street Health
09.2023 - Current
Call Center Manager, Healthcare Operations
Omnicare365
01.2022 - 09.2023
Team Manager & National Trainer
CareMetx
05.2020 - 01.2022
Training Lead – Clinical Services
Catapult Health
03.2017 - 06.2020
EMT-Paramedic
Emergency Ambulance Service, Inc.
05.2011 - 03.2017
Master of Science - Public Health
Southern New Hampshire University
Bachelor of Science - Public Health
Southern New Hampshire University
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