Monica Sosthand
Port Arthur,TX
Summary
Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Texas Notary
Work History
Program Assistant
SETMA Medical Center of SETEX
01.2020 - Current
- Oversees heavy load of administrative tasks
- Partnered with program management on recommendations, process improvements and corrective action plans
- Answering calls and redirecting to the appropriate location
- Proof read and edited documentation for the department to correct mistakes prior to publication
- Communicating between program participants and managerial staff, creating and updating program schedules and assisting in the planning and managing program events
- Scheduling appointments
- Registration of patients and collection of payments.
- Assisted with planning and coordinating day-to-day and special program activities.
- Managed both digital and physical filing systems and retrieved documents as required.
HR Office Assistant
Loving Arms
04.2010 - 03.2020
- Trained staff on operating procedure and company services
- Facilitated the background check process for new hires
- Identified appropriate solutions to minimize issues and quickly solve problems
- Prepared payroll and scheduling.
Lead Jewelry Consultant
Gordons Jewelry
10.2013 - 12.2016
- Resolved employment-related disputes though proactive communication
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service standard goals
- Assist customers in making decisions or suggestions in making purchases
- Developed relationships with potential clients and provided individualized customer service to maintain longevity of accounts.
Education
HS Diploma -
Lincoln High School
05.1992
Skills
- Teamwork and Collaboration
- Microsoft Office
- Administrative Support
- Data Entry
- Creative Problem-Solving
- Multi-Line Phone Systems
- Event Planning
- Staff Support
- Proofreading and Editing
- Multitasking and Organization
- Operations Support
- Activity Planning
Certification
- Certified Nursing Assistant
- Texas Notary
- Bls Certified
Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Program Assistant
SETMA Medical Center of SETEX
01.2020 - Current
Lead Jewelry Consultant
Gordons Jewelry
10.2013 - 12.2016
HR Office Assistant
Loving Arms
04.2010 - 03.2020
HS Diploma -
Lincoln High School
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