Monica Soto
Oklahoma City,OK
Summary
Dynamic educator and customer service professional with a proven track record at Santa Fe South Charter Schools, enhancing academic growth and customer satisfaction. Expert in classroom management and relationship building, adept at fostering student engagement and streamlining service processes. Achieved consistent positive feedback for creativity in teaching and efficient problem resolution.
Overview
14
14
years of professional experience
Work History
Substitute Teacher and Tutor
Santa Fe South Charter Schools
03.2021 - Current
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Tutored below grade average students in both first grade reading and middle school math to bring them up to grade level.
Call Center Advisor
Hertz Car Rental
11.2016 - 04.2020
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Ensured adherence to company standards by monitoring quality assurance metrics on a regular basis.
- Participated in ongoing professional development programs to stay current with industry trends and best practices.
- Collaborated with colleagues to share best practices and enhance overall team performance.
Server
Red Lobster
08.2011 - 11.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Applied Arts - Graphic Design
Oklahoma City Community College
Oklahoma City, OK12.2015
Associate Of Applied Science - Education
Oklahoma City Community College
Oklahoma City, OK05.2014
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Positive Reinforcement
- Organizational abilities
- Creativity in Teaching
- Lesson Planning
- Health and Safety Knowledge
Timeline
Substitute Teacher and Tutor
Santa Fe South Charter Schools
03.2021 - Current
Call Center Advisor
Hertz Car Rental
11.2016 - 04.2020
Server
Red Lobster
08.2011 - 11.2016
Associate Of Applied Arts - Graphic Design
Oklahoma City Community College
Associate Of Applied Science - Education
Oklahoma City Community College
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