Monica Sparks
Lincoln,NE
Summary
Dynamic professional with a proven track record in enhancing customer engagement and streamlining operations, particularly during tenure at Nebraska Department of Health and Human Services. Expertise in Microsoft Excel and conflict management, consistently processing over 200 claims daily, resulting in increased team efficiency and accuracy. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Jersey Mike's
Lincoln, NE
09.2024 - Current
- Prepares and serves food to over 100+ customers daily while maintaining cleanliness and friendliness in a fast-paced environment
Office Specialist
Nebraska Department of Health and Human Services
Lincoln, NE
12.2023 - 08.2024
- Processed over 200+ claims daily, ensuring accuracy and efficiency for Medicaid and Long-Term Care teams
BDC Agent
BEV SMITH TOYOTA
Fort Pierce, FL
09.2021 - 10.2021
- Handled customer phone calls and scheduled vehicle trade-in appointments efficiently
Cashier/Customer Service/Sales Associate
Pilot Flying J
Okeechobee, FL
12.2020 - 09.2021
- Assisted customers with transactions, provided exact change, and supported a friendly store environment
Service Advisor
NELNET STUDENT LOANS
Lincoln, NE
06.2020 - 10.2020
- Guided student loan holders through account trouble-shooting and processed payments over the phone
Food Service Worker
Jimmy John's Sandwiches
Lincoln, NE
02.2020 - 07.2020
- Prepared and served food items, maintaining cleanliness and organization in a fast paced environment
Cashier
Dairy Queen
Okeechobee, FL
07.2018 - 09.2018
- Handled customer transactions, gave exact change as well as prepared and served food while maintaining cleanliness and organization in a fast paced environment
Cashier/Customer Service
KFC
Okeechobee, FL
12.2017 - 07.2018
- Prepared and served food while maintaining cleanliness and organization within a fast paced environment
Cashier
McDonalds
Okeechobee, FL
04.2016 - 12.2016
- Prepared and served food items, maintaining cleanliness and organization in a fast paced environment
Sales Associate/Cashier
Walmart
Okeechobee, FL
09.2015 - 01.2016
- Accepted customer payments, and made change when necessary
- Answered customers' questions on purchases, store policies, and store returns
- Coached customers on how to use self-checkout stations
- Encouraged customers to register for store rewards cards and promotions
- Greeted an average of 50 customers per day
- Interacted in a pleasant and friendly way with store guests
- Packed purchases into paper and plastic bags neatly to maximize space
- Performed duties such as mopping, organizing shelves, and marking prices
- Verified customers' ages for legal compliance with products such as alcohol and tobacco
Education
High school diploma -
Okeechobee High School
Okeechobee, FL06.2018
Skills
- Microsoft Outlook
- Strategic Marketing
- Typing
- Data Analysis
- Medical Billing
- Conflict Management
- Sales
- Communication Skills
- Customer Engagement
- Merchandising
- Microsoft Excel
- Accounting
- Administrative Support Proficiency
- Office Administration
- Microsoft Office
- Efficient Data Management
- Office Management
- Hospitality Background
- Cleaning Experience
- Service Excellence
- Outbound Sales Calls
Certification
Driver's License, 07/01/24, 02/28/29
Personal Information
Authorized To Work: US
Timeline
Cashier/Customer Service
Jersey Mike's
09.2024 - Current
Office Specialist
Nebraska Department of Health and Human Services
12.2023 - 08.2024
BDC Agent
BEV SMITH TOYOTA
09.2021 - 10.2021
Cashier/Customer Service/Sales Associate
Pilot Flying J
12.2020 - 09.2021
Service Advisor
NELNET STUDENT LOANS
06.2020 - 10.2020
Food Service Worker
Jimmy John's Sandwiches
02.2020 - 07.2020
Cashier
Dairy Queen
07.2018 - 09.2018
Cashier/Customer Service
KFC
12.2017 - 07.2018
Cashier
McDonalds
04.2016 - 12.2016
Sales Associate/Cashier
Walmart
09.2015 - 01.2016
High school diploma -
Okeechobee High School
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