Monica Sporer
Murrells Inlet,SC
Summary
Self-motivated and experienced property management professional seeking opportunity to utilize strong communication, organizational, management skills with a focus on creating a superb experience to both residents and management. South Carolina Property Management License, Active South Carolina Property Manager in Charge License, Advanced Fair Housing Certification. CAM Candidate. I strive for excellence in all facets of property management including resident/tenant satisfaction, owner satisfaction, and fiscal health of overall operation. Punctuality, positivity and absolute professionalism at all times are my core standards, and I pride myself on a tenacious work ethic, flexibility, and being a true team player. As a manager, I lead by example at all times, with company policy universally adhered to at all times. Authorized to work in the US for any employer
Knowledgeable Community Manager with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
NHE, Inc
10.2023 - Current
- Community Manager :Licensed Property Manager, PMIC, CAM Candidate responsible for all aspects of successful long term leasing program.
- Budget adherence and forecasting striving for positive NOI monthly.
- Staff support and development, collaborative leadership.
- Positive relationships with vendors, residents , staff and ownership.
- Meeting or exceeding reporting requirements and deadlines.
- Positive and professional representation of the management company/property every day with enthusiasm.
- Proficient in CRM and Yardi Voyager.
- Coordinated events and activities that increased member participation and strengthened community bonds.
- Analyzed feedback from residents to identify areas for improvement in services and amenities offered.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
Residential Leasing Manager
The Residences at The Market Common
03.2022 - 10.2023
- All aspects of residential leasing from prospect inquiries through move out. Maintaining high levels of resident satisfaction to reduce turnover of units. Maintain 100% occupancy at all times. Compliance with fair housing law, maintaining accurate resident files, ensuring all work orders are relevant and completed in a timely manner.
- Minimizing expenditures to create maximum profitability of the program at all times. Yardi, Corelogic and additional software are used daily. I approach each day with positivity , professionalism and with specific goals in mind fostering courtesy and respect during every interaction with the public, staff, maintenance staff and residents.
Leasing Agent
Chicora Long Term Rentals
09.2021 - 03.2022
- All aspects of leasing: prospect inquiries, screening applicants, submitting applications for owner consideration, showing properties, lease compliance, HOA compliance, property inspection, owner property condition reporting.
- Preparing photos and property description for marketing. Maintenance : ensuring work orders were completed, properties were prepared for move in and reporting resident needs for follow up. Software used: Propertyware, Happy Co., and Dotloop. My district included Myrtle Beach, Carolina Forest, Conway. The average of properties I was responsible for was 285. I was responsible for owner satisfaction, lease writing, renewal writing and ensuring that each property was preleased, ready for move in and making the maximum rental rate at all times.
Leasing Agent
Coastal Rental Properties
02.2021 - 09.2021
- ( portfolio sold to Chicora Long Term Rentals, I was offered an opportunity to follow the portfolio).
- All aspects of handling prospect inquiries, showing prospective applicants properties, and securing all details needed for screening for approval. Appfolio experience , owner relations experience, maintenance scheduling , accepting rent payments and supporting office manager and accountant.
Hospitality Specialist
Atalaya Towers/ Capital Vacations
09.2019 - 07.2020
- Customer service to both our interval owners and whole owners handling all questions and concerns they may have relevant to their ownership, fees, and time at Atalaya Towers. Communicating with owners, interval board of directors, homeowners board of directors, maintenance staff, vendors and rental guests. Working directly with corporate property management departments to provide structured services to assist in timeshare usage, maintenance fee payments, dissolution and hardship request processing. Assisting general manager in all clerical duties, including property management, budget adherence, accounts payables, communication and marketing. Developing new and strengthening existing and new social media outreach and communication platforms ex. Mailchimp email communications to owners.
Education
Some College (No Degree) - Business Administration
Herkimer County Community College
Herkimer, NYSkills
- Experience with fair housing compliance
- Proficient in Microsoft Outlook
- Team engagement
- Community engagement
- Tenant and eviction laws
- Detailed property assessments
- Property management - Property management experience (3-5 years)
- Experience with CRM applications
- Experience managing property budgets ranging from $200,000 to $500,000
- Created effective tenant retention initiatives
- Managing property management teams - Largest property management team managed (1-5 team members)
- Financial analysis and forecasting
- Budgeting and financial reporting
- Supplier relationship management
- Proficient user of Yardi Voyager
- Operations oversight
Certification
- Advanced Fair Housing Certification
- February 2022 to Present
- Fair Housing Institute / Advanced and Basics of Fair Housing Certifications, A TDHCA recognized certification covering compliance and best practices surrounding fair housing law, protected classes, and ADA requests for reasonable modifications and accommodations. ADVANCED - ESA, Disparate Impact, Marketing, Domestic Violence.
- PMIC / South Carolina, December 2021 to Present
- Certified Apartment Manager (CAM)Candidate
- South Carolina Property Manager License ,November 2020, Active
- Driver's License
Additional Information
- As a seasoned Community Manager of a successful profitable property I strive for professional growth daily. Collaborative leadership, resident satisfaction, and positive NOI are my passion and joy.
- I firmly believe in approaching every single day with positivity and determination to succeed in every role I fill daily, and do so with grace and professionalism.
Timeline
Community Manager
NHE, Inc
10.2023 - Current
Residential Leasing Manager
The Residences at The Market Common
03.2022 - 10.2023
Leasing Agent
Chicora Long Term Rentals
09.2021 - 03.2022
Leasing Agent
Coastal Rental Properties
02.2021 - 09.2021
Hospitality Specialist
Atalaya Towers/ Capital Vacations
09.2019 - 07.2020
Some College (No Degree) - Business Administration
Herkimer County Community College