Monica Stinson-Hernandez
Racine,WI
Summary
Dynamic and engaging professional with a proven track record at Corner House On The Lake, excelling in customer engagement and maintaining high cleanliness standards. Demonstrated ability to quickly learn and apply new skills, fostering team cooperation that enhanced guest satisfaction. Skilled in memorizing details and efficiently managing inventory, contributing significantly to workplace efficiency and customer loyalty.
Overview
3
3
years of professional experience
Work History
Ice Cream Scooper
Everly's Ice Cream
04.2024 - 08.2024
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Offered samples of new ice cream flavors to customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Assisted in inventory management by restocking ice cream flavors and supplies to ensure availability for customers.
Bartender
Corner House On The Lake
03.2024 - 08.2024
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Busser
Corner House On The Lake
04.2021 - 02.2024
- Managed inventory of tableware and linens, guaranteeing sufficient supplies for daily operations.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.
- Demonstrated strong teamwork abilities by consistently collaborating with colleagues across departments, fostering a cooperative work environment that led to increased productivity and enhanced guest satisfaction.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Host
Corner House On The Lake
03.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Biology
Marquette University
Milwaukee, WI05-2028
Skills
- Quick Learner
- Energy and enthusiasm
- Hand-Eye Coordination
- Memory retention
- Customer Engagement
- Guest service
- Cleaning and organization
Timeline
Ice Cream Scooper
Everly's Ice Cream
04.2024 - 08.2024
Bartender
Corner House On The Lake
03.2024 - 08.2024
Host
Corner House On The Lake
03.2022 - 12.2022
Lead Busser
Corner House On The Lake
04.2021 - 02.2024
Bachelor of Science - Biology
Marquette University
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)
Alyssa TaitAlyssa Tait
Accounts Receivable Coordinator at CintasAccounts Receivable Coordinator at Cintas
Nicholas AndersonNicholas Anderson
Automotive Technician at Anastos MotorsAutomotive Technician at Anastos Motors