Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Monica Thomas

Las Vegas,NV

Summary

Hardworking employee with desire to take on new challenges in customer service. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills, teamwork, and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Relations Associate

Open Seasons LLC
Las Vegas, NV
07.2022 - Current
  • Greeted customers over the phone, assessed their needs and provided appropriate services.
  • Established relationships with suppliers and vendors in order to secure discounts for guests.
  • Collaborated with event coordinators to organize meetings and special events.
  • Maintained accurate records of all guest interactions and transactions for future reference.
  • Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Facilitated guest feedback surveys to identify areas of improvement in customer service.
  • Coordinated with other departments to ensure seamless customer experience across all touchpoints.

Real Estate Sales Associate

Berkshire Hathaway
Las Vegas, NV
09.2022 - Current
  • Organized open houses and other events to promote properties for sale.
  • Negotiated contracts between buyers and sellers of real estate.
  • Generated leads through cold calling, referrals and networking activities.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Executed open house events and prepared homes for clients arrival.
  • Maintained accurate records of all transactions including sales data, client contact information and listing details.
  • Created marketing materials such as brochures or flyers advertising available properties.
  • Collaborated with agents, brokers and other professionals to facilitate successful transactions.
  • Inspected condition of properties prior to listing them for sale or lease.
  • Provided guidance to clients throughout the entire home buying process.
  • Conducted walkthroughs with prospective buyers or tenants before contracts are finalized.

Education

High School Diploma -

Oakland Technical High School
Oakland, CA
06-2003

Skills

  • Sales and Upselling
  • Scheduling Proficiency
  • Detail-Driven
  • Reservation Management
  • Staff Training and Development
  • Service Improvements

Certification

  • Nevada Real Estate License

References

References available upon request.

Timeline

Real Estate Sales Associate

Berkshire Hathaway
09.2022 - Current

Guest Relations Associate

Open Seasons LLC
07.2022 - Current

High School Diploma -

Oakland Technical High School

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