Monica Thomas
Long Beach,MS
Summary
Results-driven manager with extensive experience in operations and team development. Skilled in problem resolution and customer service, consistently achieving operational goals and enhancing service quality through effective training and mentorship.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Little Peoples Christian Academy
Saucier, MS
01.2026 - Current
- Developed engaging lesson plans incorporating creative arts and play-based learning.
- Fostered a supportive, nurturing classroom environment promoting social and emotional development.
- Implemented daily activities enhancing cognitive skills through interactive storytelling and group play.
- Collaborated with parents to provide updates on children's progress and development milestones.
Area Manager
Diversified Maintenance
Gulfport, MS
10.2021 - 01.2026
- Oversaw daily operations across multiple locations, ensuring compliance with company standards and client expectations.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Coordinated maintenance schedules and inventory management to optimize service delivery timelines.
- Mentored staff in best practices, promoting a culture of continuous improvement within the team.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
General Manager
Little Caesars Pizza
Gulfport, MS
06.2018 - 10.2021
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and implemented training programs for team members to enhance performance.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Monitored financial performance, analyzing sales trends to inform strategic decisions.
General Manager
Burger King
Diamondhead, MS
05.2012 - 06.2018
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Enhanced marketing strategies to increase brand visibility and drive customer traffic.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Retail Sales Associate and Cashier
Cracker Barrel Restaurant
Gulfport, MS
08.2008 - 05.2012
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in inventory management, tracking stock levels and coordinating replenishment efforts.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Maintained cleanliness and organization of merchandise displays to optimize sales opportunities.
Education
Medical Assistant
Blue Cliff College
Ms05-2012
Skills
- Training in food handling preparation
- Staff management
- Operations management
- Team development
- Staff training and development
- Controlling costs
- Quality assurance
- Staff scheduling
- Leadership and team building
- Problem resolution
- Team player
- Customer service
- Cash handling
- Retail sales
- Reliability and punctuality
Certification
Cpr and First Aid Certified
Timeline
Preschool Teacher
Little Peoples Christian Academy
01.2026 - Current
Area Manager
Diversified Maintenance
10.2021 - 01.2026
General Manager
Little Caesars Pizza
06.2018 - 10.2021
General Manager
Burger King
05.2012 - 06.2018
Retail Sales Associate and Cashier
Cracker Barrel Restaurant
08.2008 - 05.2012
Medical Assistant
Blue Cliff College