Monica Thompson
Chehalis,WA
Summary
Pursuing full-time clerical role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Best Western Plus Park Place Inn & Suites
07.2022 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Home Care Aide
Catholic Community Services
07.2021 - 07.2022
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Front Desk Night Auditor
Best Western Plus Park Place Inn& Suites
11.2012 - 07.2021
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Facilitated prompt issue resolution for guests with concerns or complaints, prioritizing their comfort and satisfaction.
Education
Associate of Arts - Administrate Assistant
Centralia College
Centralia, WA06-2012
Skills
- Customer service
- Problem-solving skills
- Oral and written communications
- Administrative support
- File management
- Transaction processing
Timeline
Front Desk Agent
Best Western Plus Park Place Inn & Suites
07.2022 - 11.2024
Home Care Aide
Catholic Community Services
07.2021 - 07.2022
Front Desk Night Auditor
Best Western Plus Park Place Inn& Suites
11.2012 - 07.2021
Associate of Arts - Administrate Assistant
Centralia College
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