Monica Thompson
Lewisville,TX
Summary
Dynamic bartender with a proven track record at Coalvines, excelling in customer service and strong multitasking. Recognized for crafting high-quality cocktails and enhancing guest experiences, while training new staff to elevate team performance. Highly reliable and outgoing, I consistently foster a welcoming atmosphere that drives repeat business.
Overview
20
20
years of professional experience
Work History
Bartender
Coalvines
Southlake, TX
02.2026 - Current
- Mixed and served a variety of cocktails, ensuring customer satisfaction and adherence to quality standards.
- Maintained cleanliness and organization of bar area, promoting a safe and inviting environment for patrons.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere and repeat business.
- Assisted in inventory management by tracking stock levels and placing orders as needed to ensure availability.
- Collaborated with kitchen staff to coordinate food and drink pairings, improving overall dining experience for guests.
- Resolved customer complaints promptly, utilizing effective communication skills to maintain positive guest relations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Paradies Lagardere DFW Airport
Dallas, TX
08.2016 - 01.2026
- Trained new staff on bartending techniques and customer service protocols, enhancing team efficiency and performance.
- Implemented new drink specials based on seasonal trends, attracting diverse clientele and boosting sales revenue.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Canucks
Lewisville, TX
05.2006 - 2016
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Education
Bachelor of Science - Rehabilitation
University of North Texas
Denton, TX05.1995
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
Timeline
Bartender
Coalvines
02.2026 - Current
Bartender
Paradies Lagardere DFW Airport
08.2016 - 01.2026
Bartender
Canucks
05.2006 - 2016
Bachelor of Science - Rehabilitation
University of North Texas