Monica Torda

In addition to Client Success Manager duties outlined below:

• Supervise a team of 4 analysts overseeing their client relationships ensuring tasks and issues are completed or resolved timely, effectively, and professionally to the client.
• Mentor to other client success managers, helping them develop necessary skills for successful career progression in Client Success Management.

• Serving as the primary point of contact between Ventra Health and numerous clients, collaborating with internal teams to resolve issues.
• Work directly with a variety of stakeholders, including practice managers, doctors, and administrators to resolve issues.
• Monitors key metrics to ensure clients are performing above SLA
• Implement process improvements to enhance collections efficiency and reduce denials.
• Performing AR Analysis identifying variances and trends to solve issues and optimize cash flow.
• Oversee revenue cycle operations, ensuring timely and accurate billing processes.
• Coordinated cross-functional teams to address client needs and resolve issues efficiently.
• Serving as an escalation point for critical client situations, ensuring prompt resolution and maintaining high levels of satisfaction.

In addition to Financial Analyst duties outlined below:

• Mentored other analysts, fostering skill development in financial analysis and reporting techniques.
• Trained new analysts on corporate policies and procedures and implemented mentoring program, reducing onboarding time.

• Performing AR Analysis identifying variances and trends to solve issues and optimize cash flow.
• Presented findings to senior management, driving strategic planning discussions and outcomes.
• Preparing invoices and communicating with various departments to solve issues.
• Strengthened relationships with external partners through timely communication and collaboration.
• Developed detailed reports to track performance against key financial metrics.