Monica Torres
Grand Prairie
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conns Home Plus
07.2020 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Shipping & Receiving Coordinator
GameStop
10.2017 - 06.2020
- Ensured that all necessary paperwork is completed accurately prior to shipment release.
- Reviewed all incoming packages for accuracy before distributing them internally or externally.
- Researched discrepancies between expected vs. actual receipts and shipments on a regular basis.
- Received customer orders, prepared packing lists, and shipped items accordingly.
- Provided guidance to staff members regarding proper packaging methods for shipments.
Education
High School Diploma -
Crosswinds High
05-2012
Skills
- Customer service
- Order processing
- Returns management
- Product knowledge
- Process improvement
- Team collaboration
- Problem solving
- Time management
- Staff training
- Microsoft Excel
- Attention to detail
- Effective communication
- Positive and professional
- Scheduling
- Shipping and receiving
- Receiving support
Timeline
Customer Service Representative
Conns Home Plus
07.2020 - 10.2024
Shipping & Receiving Coordinator
GameStop
10.2017 - 06.2020
High School Diploma -
Crosswinds High
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