Monica Trail
Lake Placid
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
15
15
years of professional experience
Work History
Food Service Director
The Palms at Sebring
02.2024 - Current
- Scheduling staff
- Ordering and inventory
- Follow policies related to patient records and documentation (HIPPA)
- Communication with other departments (in person and digitally)
- Building relationships and communicating with families
- Problem solving
- Use of technology to maintain records and for correspondence
Assistant Food Service Manager
Balmoral
07.2019 - 02.2024
- Prep and serve resident meals per dietary restrictions
- Ordering & inventory
- Ensure clean procedures of food handling
- Oversee 20 employees
- Communicate with other departments in person and digitally
- Assisted in fundraising
- Communicate and build relationships with residents and their families
- Ensure all state and federal guidelines were followed
Deli Manager
MMI Dining Systems
08.2018 - 01.2019
- Prep deli items needed for daily service
- Setup and breakdown of line
- Greet customers & receive orders
- Prepare food according to order
- Maintain a sanitary and appealing line of food items
- Inventory and ordering
Bookstore & Post Office
02.2010 - 05.2018
- Oversee shipping & receiving (UPS, USPS, FedEx, International)
- Creating & submitting monthly reports digitally
- Ordering & inventory - textbooks and apparel
- Oversee & schedule 10+ employees (adult and student)
- Payroll
- Accounts payable
- Maintain clean and attractive retail storefront
- Provide excellent customer service in person and digitally
- Operate POS system
- Maintain records according to University policies
- Problem solving order errors and customer concerns
Education
GED -
Trenton High School
Trenton, MO05-1981
Skills
- Staff training and development
- Resource coordination and allocation
- Business leadership
- Reliable and responsible
- Customer service
- Problem-solving abilities
Timeline
Food Service Director
The Palms at Sebring
02.2024 - Current
Assistant Food Service Manager
Balmoral
07.2019 - 02.2024
Deli Manager
MMI Dining Systems
08.2018 - 01.2019
Bookstore & Post Office
02.2010 - 05.2018
GED -
Trenton High School
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