Monica Turner
Lynnwood
Summary
Compassionate Peer Mentor with trauma-informed care skills, known for fostering self-confidence and resilience in individuals. Experienced in providing emotional support and advocating for access to vital community resources.
Overview
40
40
years of professional experience
Work History
Peer Mentor/Case Manager
YWCA - King/Snohomish County
Everett, WA
12.2020 - Current
- Mentored individuals in personal development, fostering self-confidence and resilience.
- Collaborated with staff and community partners to create inclusive environments for diverse populations.
- Advocated for resources, ensuring access to vital services within the community network.
- Conducted regular check-ins with program participants to monitor progress towards achieving their goals and to address any concerns or challenges they may be facing
- Developed strong relationships with program participants fostering a positive environment in which they could thrive
- Supported program participants throughout their journey through the Dependency or Criminal court system
- Implemented strategies to help mentees manage stress and difficult emotions
Senior Tax Specialist/Office Manager
Reliable Tax Service LLC
Seattle, WA
11.2014 - Current
- Reviewed client financial documents for accuracy, identifying discrepancies and recommending corrections.
- Perpetration of both personal and business tax returns while adhering to all local, state and Federal tax laws
- Developed and implemented strategies to optimize client tax positions and minimize liabilities.
- Maintain practices of strict confidentiality and safeguarding of client information
Cashier
Walmart
Lynnwood, WA
10.2016 - 12.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Assistant
University of Washington/School of Medicine
Seattle, WA
02.1986 - 05.1996
- Coordinated scheduling and logistics for departmental meetings and events.
- Managed correspondence and communications for faculty and staff, ensuring timely responses.
- Maintained electronic filing systems, improving document retrieval efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Science -
University of Washington
Seattle, WASkills
- Active learning
- Certified Peer Counselor
- De-escalation Training
- Motivational Interview skills
- Trauma Informed Care Skills
- Ability to show compassion, empathy and understanding while also maintaining healthy boundaries
- Lived experience
- Peer support
- Problem-solving
- Emotional support
- Attention to detail
- Individual and family support
Timeline
Peer Mentor/Case Manager
YWCA - King/Snohomish County
12.2020 - Current
Cashier
Walmart
10.2016 - 12.2020
Senior Tax Specialist/Office Manager
Reliable Tax Service LLC
11.2014 - Current
Administrative Assistant
University of Washington/School of Medicine
02.1986 - 05.1996
Bachelor of Science -
University of Washington