Monica Upton
Showdown Enterprises
Oklahoma City,OK
8
years of professional experience
Enthusiastic Sales and Customer Service professional with strong communication and negotiation skills. Driven to provide superior quality customer service. Innovative in leveraging extensive product and service knowledge to create solutions that drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates, with talent for interacting with staff at all levels of the organization and the public.
Dynamic individual, Highly organized, Stays calm under pressure.
Work History
Sales Representative / Brand Specialist
2 Years 4 Months- Prospected new leads and maintained a pipeline using CRM tracking tools
- Negotiated pricing and terms to secure profitable customer agreements
- Presented product solutions aligned with client needs and buying criteria
- Managed account relationships to support repeat business and retention
- Coordinated quotes, orders, and follow-up to ensure accurate fulfillment
- Resolved customer concerns quickly to preserve satisfaction and trust
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Cannabis Trimmer / Cultivation
6 Months- Trimming cannabis plants meticulously for optimal yield
- Ensured quality control standards met to maintain product integrity
- Complied with safety and sanitation regulations to promote a safe work environment
- Removed excess leaves from plants to promote healthy growth
TeaRista
1 Year 6 Months- Managed tea and shake preparation to ensure quality and consistency at The Factory energy & nutrition
- Acquired knowledge of various nutritional diets
- Cultivated expertise in diverse tea types and their benefits to enhance customer knowledge and experience
- Enhanced store reputation through exceptional customer service and product knowledge
Cannabis Processor
3 Months- Managed cannabis processing operations to ensure compliance and quality standards
- Ensured consistent product quality through rigorous testing and monitoring
- Optimized processing workflows using analytical skills to enhance performance
- Resolved equipment malfunctions, reducing downtime
Assistant Manager
1 Year 2 Months- Oversaw project execution, completing projects on schedule
- Provided supportive leadership, fostering a positive work environment
- Provided leadership, enhancing team morale and collaboration
- Streamlined inventory tracking processes to enhance efficiency
House keeper
2 Months- Coordinated and executed housekeeping duties independently to maintain high standards
- Maintained cleanliness standards daily
- Maintained high client satisfaction
- Handled cleaning obstacles efficiently
- Improved cleanliness protocols effectively
Diesel Technician
10 Months- Managed diesel engine repairs to enhance reliability and performance
- Collaborated with technicians to identify and resolve complex engine issues
- Implemented diagnostic techniques to improve troubleshooting accuracy
Receptionist / Canna Processor
9 Months- Coordinated front desk operations at The GreenBox, ensuring smooth visitor experiences
- Processed cannabis products, maintaining compliance with quality standards
- Maintained a clean and organized workspace
- Executed hand-stuffing of prerolls to ensure quality
- Tracked important information in spreadsheets and graphs to support inventory management
Cashier
2 Months- Processed cash transactions accurately and promptly
- Achieved consistent high customer satisfaction through attentive service
- Developed proficiency in POS system to ensure efficient sales operations
Hostess
7 Months- Enhanced multitasking by managing multiple tasks simultaneously in a fast-paced environment.
- Refined problem-solving skills through analyzing challenges and implementing effective solutions.
- Supported server operations by monitoring tables and retrieving items for guests.
Lifeguard
2 Months- Ensured safety of Hurricane Harbor guests
- Executed rescue techniques to ensure prompt response during emergencies
- Ensured pool cleanliness to promote a safe and enjoyable environment for guests
- Promoted preparedness through safety drill exercises
Hostess
4 Months- Managed guest experience at Johnny Carinos, enhancing overall satisfaction and loyalty
- Organized seating to improve customer flow
- Resolved conflicts and handled customer complaints effectively
- Resolved conflicts and handled customer complaints, fostering positive relationships and repeat visits
Education
G.E.D / Basics
Skills
Customer relations
Product and service knowledge
Account Growth Strategies
Lead Generation Techniques
Negotiation
Problem solving
Time management
Attention to detail
Team collaboration
Adaptability
Communication
Organization
Conflict resolution
Analytical thinking
Customer service
Timeline
Sales Representative / Brand Specialist
Showdown Enterprises
06.2024 - CurrentRead More
Cannabis Trimmer / Cultivation
The Laughing Goat LLC
12.2023 - 06.2024Read More
Cannabis Processor
GoodFellas LLC
07.2023 - 10.2023Read More
TeaRista
The Factory energy & nutrition
06.2022 - 12.2023Read More
Assistant Manager
Jefes LLC
03.2022 - 05.2023Read More
House keeper
Self Employed
01.2022 - 03.2022Read More
Diesel Technician
T.A travel centers
02.2021 - 12.2021Read More
Receptionist / Canna Processor
The GreenBox
05.2020 - 02.2021Read More
Cashier
Home Depot
03.2020 - 05.2020Read More
Hostess
Olive Garden
08.2019 - 03.2020Read More
Lifeguard
Hurricane Harbor
05.2019 - 07.2019Read More
Hostess
Johnny Carinos
05.2018 - 09.2018Read More
Oklahoma City Community College
G.E.D / Basics
Read More