Monica Vargas
Miami,FL
Summary
At the Ritz-Carlton, I excell as a banquet server,
Professional hospitality expert with proven capability in managing high-volume events and ensuring guest satisfaction. Strong focus on teamwork and adaptability, consistently meeting dynamic service needs. Skilled in delivering exceptional service, handling guest requests, and maintaining polished and efficient dining experience. Reliable and results-driven, with knack for seamless coordination and attention to detail.
Overview
9
9
years of professional experience
Work History
Banquet Server
Ritz-Carlton.
04.2016 - Current
- Server appetizers, delivered entrees, and refilled beverages for banquet guests.
- Manage multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrate exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Complete post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintaine customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adherence to all health and safety regulations while serving food and beverages.
- Provide friendly, courteous service to create memorable moments for guests.
- Adapt to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performer opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Assistant in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carrier out professional service, retaining polite and friendly approach at all times.
- Maintainers a clean and organized dining area for optimal guest comfort and enjoyment.
- Increases overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Supervises dining table set-up to prepare for diversity of event types, following strict service standards.
- Handles special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Answer guest questions about event plans and food service choices.
Education
University Francisco Paula Santander
Colombia. Cucuta, Norte De Santander.High School Diploma -
Departmental Femenino
Cucuta, Norte De Santander. 11.2003
Skills
- Strong teamwork
- Time Management
- Customer Service
- Table setting knowledge
- Hospitality service expertise
- Food station setup
- Tableside Service
- Buffet Management
- Banquet hall set up
- Liquor, wine, and food service
- Fine Dining Service
- Banquet Coordination
Languages
Español, English.
Professional Working
Timeline
Banquet Server
Ritz-Carlton.
04.2016 - Current
University Francisco Paula Santander
High School Diploma -
Departmental Femenino
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