Overview
Work History
Education
Timeline
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MONICA VASQUEZ

MONICA VASQUEZ

Overview

16
16
years of professional experience

Work History

ADMINISTRATIVE BILLING SPECIALIST

CP UNLIMITED
02.2020 - Current
  • Handle day to day administrative operations of the facility and front desk while utilizing multiple billing data to track and ensure daily billing management is regulated to reach daily quota as well as maintain petty cash totals, disbursements and case file totals
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Kept vendor files accurate and up-to-date to expedite payment processing.

CALL CENTER REPRESENTATIVE

SAFE HORIZON
01.2016 - 01.2019
  • Answered inbound/outbound calls while Conducting client centered safety assessments and safety planning suited to the individual's needs while providing crisis intervention and money management
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

RECERTIFICATION SPECIALIST

Poonam Apartments LLC
01.2016 - 12.2018
  • Certified low-income housing recipient to annualize income to ensure housing requirements
  • Assisted in legal action for repayments to HUD and provided addendums for income or household composition changes while running background screenings utilizing Core Logic and immigration recipients utilizing SAVE systems
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

TELLER

SANTANDER BANK
01.2009 - 01.2013
  • Provided customer service while managing all monetary transactions while following all policies under the federal reserve's act
  • Balanced vaults by end of day to close out
  • Processed customer transactions promptly, minimizing wait times.

Education

Associate of Arts -

Borough of Manhattan Community College
New York, NY

Timeline

ADMINISTRATIVE BILLING SPECIALIST

CP UNLIMITED
02.2020 - Current

CALL CENTER REPRESENTATIVE

SAFE HORIZON
01.2016 - 01.2019

RECERTIFICATION SPECIALIST

Poonam Apartments LLC
01.2016 - 12.2018

TELLER

SANTANDER BANK
01.2009 - 01.2013

Associate of Arts -

Borough of Manhattan Community College

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MONICA VASQUEZ