Monica Vela
Manual Quality Engineer
Cincinnati,OH
Summary
Energetic Quality Engineer with project experience over 2 software product launches for Apple's WWDC events and an overall 6 years as a Technical Expert! Well-versed in using Agile methodologies, self motivated professional with 8 years of IT experience possessing much curiosity and drive with a high attention to detail, critical thinking and advanced problem solving skills!
Overview
8
8
years of professional experience
2
2
Of Apple SW & HW Product Launch
Work History
Technical Expert
Apple
Cincinnati, OH
2017.06 - 2023.03
- Responsible for resolving iPhone, iPad, Apple Watch/TV, Airpods, Beats and various HID device issues efficiently by performing hardware and software diagnostics.
- Demonstrate composure, empathy and active listening skills while multi- tasking troubleshooting steps across various issues simultaneously with a low margin for error.
- Certified in all iPhone Display, Backglass, Battery, Taptic Engine, Camera, Speaker and Logic Board repairs.
Advanced Media Products: TvOS Quality Engineer
Apple
Cupertino, CA
06.2022 - 12.2022
- Played a vital role across multiple teams in the launch of the latest Apple TV 2022!
Responsible for Settings and Control Center test suite documentation on both manual and automated platforms. - Ran root/seed submissions simultaneously testing variables of HDR, HD, Dolby Vision and Atmos.
- Experience testing various media streaming platforms such as: Netflix, HBO Max, Live TV, Youtube and Music Videos etc.
- Created regression suites for automation on several trains which converted an average of 65% of manual suites to automation within Settings and Control Center.
Global Operations: Apple Pay Analyst
Apple
01.2021 - 07.2021
- Audited data scraped from websites globally having fell under a violation of Apple's Terms Of Use for Apple Pay. Guidelines.
- Led a side project over mobile app, web and desktop sites reviewing Apple Pay merchant bugs, with an assigned team member assistant for validation as I closed cases, and communicate the results with managers
- Developed written documents and reports related to various categories of violations such as but not limited to: fraudulent sales of goods, under the counter medications, illegal drugs and health products.
Connectivity: Mac Bluetooth Quality Engineer
Apple
Cupertino, CA
01.2020 - 06.2020
- Responsible for HID testing on unreleased builds in preparation for launch of the 2020 MacBook Pro and MacOS BigSur.
- Installed builds on legacy and prototype test units, integrating bluetooth variables while maintaining test integrity and quality.
- Utilized wireless sensing tools such as Glide and X-ray to find network inconsistencies.
- Created concise bug reports on HID products within MacOS, while communicating software issues to the team, developers and leads.
- Followed social media bug trends, regressions and end user results to monitor software usability and security.
Timeline
Advanced Media Products: TvOS Quality Engineer
Apple
06.2022 - 12.2022
Global Operations: Apple Pay Analyst
Apple
01.2021 - 07.2021
Connectivity: Mac Bluetooth Quality Engineer
Apple
01.2020 - 06.2020
Technical Expert
Apple
2017.06 - 2023.03