Monica Velasco
McKinney,TX
Summary
Dynamic multilingual Case Manager with over 3 years of experience supporting immigrant populations, including refugees and asylees. Skilled in individualized service planning, advocacy, and bridging language and cultural barriers. Proficient in crisis intervention, trauma support, as well as managing social media campaigns for community engagement. Strong community outreach expertise and digital marketing skills, complemented by a Bachelor's degree in Integrated Studies and certifications in digital marketing and public speaking. Committed to empowering individuals and advocating for community needs through dedicated service and innovative strategies.
Overview
4
4
years of professional experience
Work History
Case Manager
Church World Service
01.2024 - Current
- Intensive case management for refugee populations with additional vulnerabilities
- Provide comprehensive case management services to refugees, including needs assessment, goal setting, and service planning to support successful resettlement and integration
- Advocate on behalf of clients with government agencies, community organizations, and service providers to ensure access to housing, healthcare, education, legal, and employment opportunities
- Implement crisis intervention strategies and provide trauma-informed emotional support resources to individuals experiencing trauma, or adjustments difficulties
- Act as an interpreter and cultural mediator to bridge language and cultural barriers and enhance communication with clients from diverse backgrounds
- Maintain accurate and confidential client records, documentation, and case notes in compliance with agency policies and regulatory requirements.
Marketing and Social Media Assistant
Flamenco Fever
01.2024 - Current
- Support the marketing team in executing various marketing campaigns and strategies
- Develop engaging and creative content for social media platforms, including text, images, videos, and infographics
- Making connections for future collaborations, events, and regular performance opportunities for the dance academy with both private and public sectors in DFW
- Manage and maintain the company's social media profiles and presence, including Facebook, Twitter, Instagram, LinkedIn, and other relevant platforms
- Schedule and publish posts, monitor engagement, and respond to comments and messages
- Assist in the planning and execution of marketing campaigns, including email marketing, social media promotions, and online advertising
- Track and report on campaign performance, providing insights and recommendations for improvement
- Conduct research on industry trends, competitor activities, and target audience preferences
- Compile and present findings to the marketing team to inform strategy and content development.
Interpreter
Translation and Interpretation Network
01.2020 - Current
- Provide accurate and impartial interpretation services, ensuring that language barriers do not impede access to essential services and information (in person, through video call, telephonically)
- Provide consecutive and/or simultaneous interpretation between Spanish and English in various settings, such as medical appointments, legal proceedings, educational meetings, and social services interactions
- Ensure that the meaning, tone, and nuances of the original message are accurately conveyed in the target language
- Translate written documents, such as forms, letters, and informational materials, from Spanish to English and vice versa, ensuring accuracy and cultural appropriateness.
Case Manager
Catholic Charities of Dallas
07.2022 - 06.2023
- Provide comprehensive case management services to parolees, refugees, and asylees participating in the Refugee Cash Assistance program
- Conduct thorough intake interviews to assess clients' eligibility for the RCA program
- Evaluate clients' needs, strengths, and barriers to self-sufficiency
- Develop and implement individualized service plans (ISPs) tailored to each client's goals and needs
- Process and monitor cash assistance disbursements, ensuring compliance with program guidelines
- Prepare and submit required reports and documentation to program supervisors and funders
- Ensure compliance with program policies, procedures, and funding requirements.
Receptionist
Oosterhof Immigration Law Office
07.2021 - 12.2021
- First point of contact for clients and visitors, provide a welcoming and professional atmosphere
- Manage front desk operations, handle communications, and support administrative tasks to ensure smooth and efficient workflow within the office
- Answer and direct incoming calls promptly and professionally
- Assist clients with initial inquiries, providing information about the firm’s services and procedures
- Schedule appointments and manage the calendar for attorneys and staff
- Handle client intake forms and ensure accurate data entry into the firm’s case management system
- Maintain office supplies inventory and place orders as needed
- Assist with basic bookkeeping tasks, such as processing payments and issuing receipts
- Assist with translating documents and communication if bilingual skills are required
- Handle sensitive client information with utmost confidentiality and discretion.
Bartender and Customer Service Specialist
Sketches of Spain
07.2021 - 04.2022
- Deliver an exceptional dining experience by crafting and serving a wide variety of beverages, including traditional Spanish cocktails and premium wines
- Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including traditional Spanish cocktails such as Sangria, Tinto de Verano, and a variety of premium wines
- Create and innovate new cocktail recipes that complement the restaurant’s menu
- Greet and interact with guests in a friendly and professional manner
- Provide recommendations and detailed information about the drink menu, including ingredients and preparation methods
- Handle customer complaints and feedback professionally, escalating issues to management when necessary
- Monitor and manage bar inventory, including ordering supplies and managing deliveries.
Education
Bachelor in Integrated Studies - International Studies, History and Political Science
University of North Texas
05.2023
European Affairs and International Law
European Academy of Otzenhausen, Germany
International Relations
ITESM Campus Queretaro, Mexico
Skills
- Word Suite
- Extended Reach
- Law Logix
- Client Track
- Fluent in English and Spanish
- French Level B2
- Public Speaking For Non-Native English Speakers Certification (2023)
- Master Digital Marketing Certification (2024)
- Northwestern University’s Social Media Marketing Specialization Course (2024)
Skillscertifications
- Proficient in Word Suite, Extended Reach, Law Logix, and Client Track.
- Fluent in English and Spanish.
- Public Speaking For Non-Native English Speakers Certification (2023).
- Master Digital Marketing Certification (2024).
- Northwestern University’s Social Media Marketing Specialization Course, The Business of Social (2024).
Professional Highlights
- Association of Latino Professionals For America (ALPFA) – Dallas Chapter Member.
- Participated in 2023 ALPFA Convention, L.E.A.D Executive Leadership Development Program, Houston Science Festival Planning Committee.
- Change Today, Change Tomorrow, Fundraising Committee Member.
Timeline
Case Manager
Church World Service
01.2024 - Current
Marketing and Social Media Assistant
Flamenco Fever
01.2024 - Current
Case Manager
Catholic Charities of Dallas
07.2022 - 06.2023
Receptionist
Oosterhof Immigration Law Office
07.2021 - 12.2021
Bartender and Customer Service Specialist
Sketches of Spain
07.2021 - 04.2022
Interpreter
Translation and Interpretation Network
01.2020 - Current
Bachelor in Integrated Studies - International Studies, History and Political Science
University of North Texas
European Affairs and International Law
European Academy of Otzenhausen, Germany
International Relations
ITESM Campus Queretaro, Mexico