MONICA VOLLMER
Port Charlotte
Summary
Results-driven leader with a proven track record at The Boca Grande Club with a strong background in strategic management and organizational growth. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Skilled in project management and contract negotiation. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Known for unwavering loyalty and commitment to excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director Of Association Property Management
The Boca Grande Club
07.2021 - Current
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Boosted Board and homeowner satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Navigated Association Boards through periods of significant change.
- Reported issues to higher management with great detail.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Ensure operations are within the guidelines of Florida Law.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with legal counsel to resolve Board concerns.
- Established strong relationships with local authorities, ensuring prompt attention to our community.
- Organize and oversee quarterly Meetings and Annual Meetings for 14 Associations.
- Create and present annual budgets for 14 Associations.
- Maintain records per Florida Law.
- Committed to rebuild efforts through meticulous inspections after natural disasters.
Association Landscape Coordinator
The Boca Grande Club
07.2019 - 07.2021
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new Association contractors.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
Association Building Cleaner
The Boca Grande Club
07.2018 - 07.2019
- Streamlined efficiency in cleaning tasks through effective prioritization and time management skills.
- Enhanced cleanliness and hygiene by implementing efficient cleaning techniques and using appropriate chemicals.
- Provided exceptional customer service by responding courteously to inquiries from building occupants regarding cleaning schedules and concerns.
- Maintained safe working conditions by adhering to established safety guidelines and protocols.
- Upheld company reputation with meticulous attention to detail in all aspects of responsibilities.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Maintained clean, neat, and professional entrances.
Association Waste Container Cleaner
The Boca Grande Club
09.2017 - 07.2018
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
Property Preservation
Self-employeed
10.2006 - 07.2018
- Managed dozens of homes ensuring maintenance items were completed within a timely fashion.
- Managed clients rental properties while ensuring the highest quality of services were provided for their guests.
- Ensured quick turn around times for each rental property while maintaining a high quality of service and satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Ensured a safe living environment by conducting routine home inspections for cleanliness and adherence to safety standards.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
- Coordinated routine maintenance for all homes such as landscaping, pest control, pressure cleaning, and vehicle care.
Education
Associate of Applied Science - Criminal Justice Specializing in Corrections
Rasmussen University
Fort Myers, Florida02-2009
High School Diploma -
Crockett High School
Austin, Tx05-2003
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project coordination and oversight
- Issues resolution
- Contract and vendor management
- Rules and regulations
- Legal and regulatory compliance
- Crisis management
- Time management
- Multitasking and organization
- Process improvements
- Effective leader
- Association Budgeting and Payroll
Certification
- Community Association Management (CAM)
Timeline
Director Of Association Property Management
The Boca Grande Club
07.2021 - Current
Association Landscape Coordinator
The Boca Grande Club
07.2019 - 07.2021
Association Building Cleaner
The Boca Grande Club
07.2018 - 07.2019
Association Waste Container Cleaner
The Boca Grande Club
09.2017 - 07.2018
Property Preservation
Self-employeed
10.2006 - 07.2018
Associate of Applied Science - Criminal Justice Specializing in Corrections
Rasmussen University
High School Diploma -
Crockett High School
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