Monica Walker
Fulshear
Summary
District sales manager with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in sales team leadership and cross-functional collaboration, I implemented performance metrics that improved employee engagement and reduced turnover, while consistently exceeding sales targets through strategic planning and effective coaching.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Center Manager
Select Physical Therapy
08.2017 - 01.2021
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
District Sales Manager
Texans Fit and EOS
02.2021 - 12.2024
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to GM's and sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
Education
High School Diploma -
Sharpstown High School
Houston, TX05-2016
Skills
- Sales team leadership
- Goal setting
- Sales presentations
- Sales expertise
- Territory management
- Cross-functional collaboration
- Business development and planning
Certification
- CSP - Certified Sales Professional
- First Aid/CPR Certified
- CPT - Certified Personal Trainer
Timeline
District Sales Manager
Texans Fit and EOS
02.2021 - 12.2024
Support Center Manager
Select Physical Therapy
08.2017 - 01.2021
High School Diploma -
Sharpstown High School
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