Monica Walker
Fulshear
Summary
District sales manager with a proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in sales team leadership and cross-functional collaboration, I implemented performance metrics that improved employee engagement and reduced turnover, while consistently exceeding sales targets through strategic planning and effective coaching.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Center Manager
Select Physical Therapy
Houston, TX
08.2017 - 01.2021
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
District Sales Manager
Texans Fit and EOS
Houston, TX
02.2021 - 12.2024
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to GM's and sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
Education
High School Diploma -
Sharpstown High School
Houston, TX05-2016
Skills
- Sales team leadership
- Goal setting
- Sales presentations
- Sales expertise
- Territory management
- Cross-functional collaboration
- Business development and planning
Certification
- CSP - Certified Sales Professional
- First Aid/CPR Certified
- CPT - Certified Personal Trainer
Timeline
District Sales Manager
Texans Fit and EOS
02.2021 - 12.2024
Support Center Manager
Select Physical Therapy
08.2017 - 01.2021
High School Diploma -
Sharpstown High School