Monica Ward
Assistant Manager
Bedford,Texas
Summary
Well-trained Assistant Restaurant Manager promoting over 10 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills. Accommodating Restaurant Manager dedicated to leading over 20 employees toward restaurant goals and objectives. Commended for increasing sales 15%. Strong problem-solver with excellent communication, customer service and organizational abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Restaurant General Manager
Taco Bell
Fort Worth, TX
03.2022 - Current
- Completed inventory purchases and oversaw shipment processing.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Audit Associate
Amazon
Irving, TX
08.2019 - 06.2022
- Prepared working papers, reports and supporting documentation for audit findings.
- Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
- Met with clients to identify and assess business controls, risks and workflow inefficiencies.
- Identified various risks and errors in accounts to propose corrective action to client management.
- Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
- Conducted financial, compliance and operational audits.
Restaurant General Manager
Wingstop Restaurant
Manhattan, KS
09.2018 - 08.2019
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Money Center Associate
Walmart
Manhattan, KS
12.2016 - 08.2018
- Answered department phone calls.
- Performed various money center services to customers.
- Handled tax preparation for employees and customers.
- Updated and maintained long-term accounts.
- Loaded customer credit cards and signed up new customers for card programs.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Trained new employees on proper cash routines, procedures and requirements.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
General Manager/Certified Training Manager
Taco Bell Franchise
Manhattan, KS
09.2012 - 10.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Childcare Worker/Teacher's Aide
Pooh Bear Childcare
Indianola, MS
06.2010 - 09.2012
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and practicing writing techniques.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
Assistant Manager
Church's Chicken
Indianola, MS
07.2008 - 05.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Housekeeping Supervisor
Jennie Flemmines House Keeping Llc
Indianola, MS
12.2005 - 07.2008
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
GED -
Mississippi Delta Community College
Moorhead, MS09.2005
Skills
- Work Assignments
- Dish Preparation
- Employee Performance Evaluations
- Brand Loyalty
- Supplier Partnerships
- Portion Sizes
- Process Evaluations
- Investigating Complaints
- Staffing and Sales Reporting
- Front of House Management
- Operational Standards
- Anticipating Problems
- Database Interface and Query Software
- Strategic Forecasting
- Constructive Feedback
Certification
- Servsafe Certification Training -2010/2015/2022
Timeline
Assistant Restaurant General Manager
Taco Bell
03.2022 - Current
Audit Associate
Amazon
08.2019 - 06.2022
Restaurant General Manager
Wingstop Restaurant
09.2018 - 08.2019
Money Center Associate
Walmart
12.2016 - 08.2018
General Manager/Certified Training Manager
Taco Bell Franchise
09.2012 - 10.2017
Childcare Worker/Teacher's Aide
Pooh Bear Childcare
06.2010 - 09.2012
Assistant Manager
Church's Chicken
07.2008 - 05.2010
Housekeeping Supervisor
Jennie Flemmines House Keeping Llc
12.2005 - 07.2008
GED -
Mississippi Delta Community College