MONICA WEITKUHN
Mount Pleasant
Summary
Hard-working professional with 10+ years of experience and proven knowledge of customer communications and conflict resolution. Aiming to leverage my skills to successfully fill this major role in your organization.
Overview
37
37
years of professional experience
Work History
Customer Care Representative
Rockwell Automation
06.2023 - 07.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Correctional Clerk
Racine County Sheriff's Department
05.1993 - 12.1999
- Data entry
- Maintain jail security
- Booking in-custody people
- Record management
- Responding to questions and giving information to the public about charges and bond
- Receive bond monies
Manager
Braun's Fashions
05.1991 - 09.1991
- Maintain and supervise employees
- Customer service
- Preparing merchandise and designing displays
- Managing financial transactions and processing payments
- Sharing product knowledge with customers
- Taking inventory
Assistant Manager
Braun's Fashions
02.1990 - 05.1991
- Maintain and supervise employees
- Customer service
- Preparing merchandise and designing displays
- Managing financial transactions and processing payments
- Sharing product knowledge with customers
- Taking inventory
Sales Associate
Tivoli Gifts
04.1989 - 02.1990
- Service
- Preparing merchandise and designing displays
- Managing financial transactions and processing payments
- Sharing product knowledge with customers
- Taking inventory
Sales Associate
Hickory Farms
11.1988 - 04.1989
- Managed the seasonal kiosk
- Customer service
- Preparing merchandise and designing displays
- Managing financial transactions and processing payments
- Sharing product knowledge with customers
- Taking inventory
Security Policeman
United States Air Force, USAF
04.1986 - 03.1987
- Ensuring the safety of all base weapons, property, and personnel from hostile forces.
Education
High School Diploma -
Jerome I. Case High School
Racine, WI06.1985
Skills
- Customer Service
- Data Entry
- Problem Solving
- Teamwork
- Communication
- Organization
- Management
Timeline
Customer Care Representative
Rockwell Automation
06.2023 - 07.2023
Correctional Clerk
Racine County Sheriff's Department
05.1993 - 12.1999
Manager
Braun's Fashions
05.1991 - 09.1991
Assistant Manager
Braun's Fashions
02.1990 - 05.1991
Sales Associate
Tivoli Gifts
04.1989 - 02.1990
Sales Associate
Hickory Farms
11.1988 - 04.1989
Security Policeman
United States Air Force, USAF
04.1986 - 03.1987
High School Diploma -
Jerome I. Case High School