Monica Westerman
Summary
Highly detail-oriented and people-focused certified nurse assistant. Committed to delivering exceptional care and exceeding patient/customer expectations through outstanding communication and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Day Porter
Nishida Services
10.2022 - 05.2024
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
Hospice Certified Nursing Assistant
Guardian Angel Hospice
08.2023 - 03.2024
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
Certified Nursing Assistant
Maple Park Village
04.2023 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
Cocktail Server
Chili's Bar And Grill
08.2005 - 04.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Associate of Science - General Studies
Ivy Tech Community College
Kokomo, IN12.2025
Skills
- Professional boundaries
- Medical Documentation
- Compassionate Caregiving
- Patience and understanding
- Housekeeping
- Attentive to People
- Ensuring Customer Satisfaction
- Special Needs Support
- Microsoft Word
- Microsoft Outlook
- Professional Telephone Demeanor
Certification
- CNA - Certified Nurse Assistant
- CPR
Timeline
Hospice Certified Nursing Assistant
Guardian Angel Hospice
08.2023 - 03.2024
Certified Nursing Assistant
Maple Park Village
04.2023 - 08.2023
Day Porter
Nishida Services
10.2022 - 05.2024
Cocktail Server
Chili's Bar And Grill
08.2005 - 04.2019
Associate of Science - General Studies
Ivy Tech Community College
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