Monica Westerman
Summary
Highly detail-oriented and people-focused certified nurse assistant. Committed to delivering exceptional care and exceeding patient/customer expectations through outstanding communication and interpersonal skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Day Porter
Nishida Services
10.2022 - 05.2024
- Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
- Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
- Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
- Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
Hospice Certified Nursing Assistant
Guardian Angel Hospice
08.2023 - 03.2024
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Prevented bedsores and other complications by regularly repositioning patients and maintaining proper hygiene practices.
- Assisted patients with activities of daily living such as bathing, dressing, grooming, and feeding while preserving their autonomy whenever possible.
- Recognized individual cultural, religious, and spiritual beliefs when delivering care, creating a respectful and inclusive environment for patients and families.
Certified Nursing Assistant
Maple Park Village
04.2023 - 08.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
Cocktail Server
Chili's Bar And Grill
08.2005 - 04.2019
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
Education
Associate of Science - General Studies
Ivy Tech Community College
Kokomo, IN12.2025
Skills
- Professional boundaries
- Medical Documentation
- Compassionate Caregiving
- Patience and understanding
- Housekeeping
- Attentive to People
- Ensuring Customer Satisfaction
- Special Needs Support
- Microsoft Word
- Microsoft Outlook
- Professional Telephone Demeanor
Certification
- CNA - Certified Nurse Assistant
- CPR
Timeline
Hospice Certified Nursing Assistant
Guardian Angel Hospice
08.2023 - 03.2024
Certified Nursing Assistant
Maple Park Village
04.2023 - 08.2023
Day Porter
Nishida Services
10.2022 - 05.2024
Cocktail Server
Chili's Bar And Grill
08.2005 - 04.2019
Associate of Science - General Studies
Ivy Tech Community College
- CNA - Certified Nurse Assistant
- CPR
Similar Profiles
Emily WeaverEmily Weaver
Manager at Nishida ServicesManager at Nishida Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
IESHA WASHINGTONIESHA WASHINGTON
Onsite Manager/Recruiter at IH Services, Inc and Newbold ServicesOnsite Manager/Recruiter at IH Services, Inc and Newbold Services