Monica Williams
Seguin,TX
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
28
28
years of professional experience
Work History
Team Lead
Christus Santa Rosa PASC NB
New Braunfels, TX
10.2005 - Current
- Managed day-to-day operations of staff in business office.
- Assist with ordering materials for facility
- Assist in creating policies and procedures for improved workflow processes.
- Trained, supervised and evaluated staff performance.
- Scheduled meetings and appointments for executive team members.
- Maintained employee records, including payroll, vacation time and benefits information.
Assistant Service Manager
HEB Grocery Store
Seguin, TX
01.1996 - 11.2004
- Assisted in developing service strategies and budgets to meet customer satisfaction goals.
- Monitored technician performance and provided feedback on areas needing improvement.
- Conducted regular meetings with technicians to discuss progress, performance issues, and customer feedback.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Created training plans for new employees entering the service department.
Education
Bachelor of Science - Health Administration
Hallmark University
San Antonio, TX06-2025
Skills
- Schedule Management
- Trend tracking
- Performance monitoring
- Production Monitoring
Timeline
Team Lead
Christus Santa Rosa PASC NB
10.2005 - Current
Assistant Service Manager
HEB Grocery Store
01.1996 - 11.2004
Bachelor of Science - Health Administration
Hallmark University
Similar Profiles
Christina BrezovayChristina Brezovay
Rehabilitation Team Lead at Christus Santa Rosa Outpatient RehabilitationRehabilitation Team Lead at Christus Santa Rosa Outpatient Rehabilitation
Julia Brown, RNJulia Brown, RN
Lead Cath Lab RN at Christus Santa Rosa HospitalLead Cath Lab RN at Christus Santa Rosa Hospital
Denise RodriguezDenise Rodriguez
Patient Access Representative at Christus Santa Rosa HospitalPatient Access Representative at Christus Santa Rosa Hospital
Arthur J. WishamArthur J. Wisham
Safety Manager at Manley Bros. Of Texas, LLCSafety Manager at Manley Bros. Of Texas, LLC
Jonathan PalomaresJonathan Palomares
VMI Specialist at Vallen Distribution Inc.VMI Specialist at Vallen Distribution Inc.