Monica Williams
Rochester
Summary
Dynamic customer service professional with a proven track record at Dairy Queen Grill & Chill, excelling in client relations and complaint handling. Recognized for enhancing customer satisfaction through active listening and critical thinking, leading to increased sales and a strengthened company reputation. Committed to delivering exceptional service and support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foodlink/carolyns Cubord
10.2025 - Current
Bag food for customers at my church food pantry.\ i am certified will show my certificate
Customer Service
Dairy Queen Grill & Chill
04.2024 - Current
- Strengthened company reputation by delivering exceptional customer service and support.
- Provided extraordinary customer service to clients.
- Led cashiers and associates in providing thoughtful customer service.
- Provided exceptional customer service by addressing client inquiries promptly.
- Delivered excellent customer service through friendly interactions and accurate order fulfillment.
- Increased sales with targeted marketing initiatives and exceptional customer service.
Education
Monroe Community College
Rochester, New York, NYHigh School Diploma -
West Irondequot High School
Rochester Ny 03.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Foodlink/carolyns Cubord
10.2025 - Current
Customer Service
Dairy Queen Grill & Chill
04.2024 - Current
Monroe Community College
High School Diploma -
West Irondequot High School