Monica Williams-James

Seeking a challenging position within a medical or business environment utilizing extensive administrative experience and training and a desire to contribute to a dynamic organization. SUMMARY of QUALIFICATIONS Strong Office Administration Skills Associate of Science Degree in Business Direct Patient Assistance & Care Taking Vital Signs & Administering Medication Assisting with Minor Procedures Verification of Insurance Benefits Medical Office Procedures & Filing Scheduling & Confirming Patient Appointments Resolving Patient Concerns & Issues Advanced Customer / Patient Relations Skills Consistently recognized by staff, clients, sales team, physicians, and senior management for excellent customer interaction, work ethic, professionalism, interpersonal skills, and ability to work well independently or as part of a team while developing productive relationships.

Resourceful CSR Supervisor known for high productivity and efficient task completion. Skilled in conflict resolution, team leadership, and customer satisfaction monitoring. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and positive customer experiences.