Monica Wood
Holland,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administration Assistant
Community Health And Dental Care
Pottstown, PA
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Medical Assistant
Schweiger Dermatology
Exton, PA
08.2017 - 08.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Abington Dermatology Associates
Warminster, PA
07.2007 - 07.2017
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
CHI Institute
Southampton, PAGeneral Education And Liberal Arts
Bucks County Community College
Newtown, PASkills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Telephone reception
- Appointment Scheduling
- Multi-Line Phone Systems
- Customer Service
- Training and coaching
- Documentation And Reporting
Timeline
Administration Assistant
Community Health And Dental Care
07.2022 - Current
Medical Assistant
Schweiger Dermatology
08.2017 - 08.2020
Medical Assistant
Abington Dermatology Associates
07.2007 - 07.2017
CHI Institute
General Education And Liberal Arts
Bucks County Community College