MONICA WOODS
Acworth,GA
Summary
High-achieving Vice President with demonstrated skills in integrating operational strategies, building partnerships and developing new revenue streams. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
Bright Horizons Family Solutions LLC
01.2016 - 01.2021
- Global Fortune 100 company recognized for high-quality education and childcare, and largest provider of employer-sponsored child care.
- Vice President of Operations holds primary responsibility for training and development of Regional Managers and creating a culture of teamwork, financial sustainability, parent/faculty/client satisfaction, quality programming, and maintaining excellence in all functional areas.
- Led company in successful operations of 50+ Georgia Lottery Funded Pre-K (GPK)\Voluntary Pre-K programs for Georgia, Florida, and Tennessee.
- Provided leadership for 12 Regional Managers, 54 sites, 6000+ employees while exceeding company measurables YOY.
- Nurtured vendor/client relationships and account portfolio valued at $80M+ for high-profile hospitals, retailers, universities, and corporate 100/500 clients.
- Increased center enrollment by 50% and expanded center capacities in all age groups by 35% yielding company and divisional profit.
- Improved quarterly center inquiries to conversion rate by 4% each quarter by utilization, assessment, and strategic planning of Information Management Systems (IMS).
- Reduced divisional turnover by 65% with implementation of operational systems/tools, provided resources, created support groups, and championed succession planning while strategically assessing parent, client, and teacher surveys.
- Transitioned 100% of all clients to an automatic payroll deduction system and monthly billing yielding reduced account receivables.
- Furnished oversight for the full scope of HR functional areas with a concentrated focus on succession planning and leadership training for 1000+ employees.
- Constructed and executed annual job performance appraisals based on established goals and annual operational goals.
Regional Operations Manager
Bright Horizons Family Solutions LLC
Bright Horizons Early Learning Center
01.2013 - 01.2016
- Multi- site manager providing results-focused leadership and HR oversight to 7 high-quality early learning education centers.
- Maintained vendor/client relationships and account portfolio valued at $20M+ for high-profile hospitals, retailers, universities, and corporate vendors.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Managed/monitored/assessed monthly P&Ls, labor budget, revenue targets, profitability targets, and FTE goals.
- Grew center capacity utilization to 75% and reduced turnover rate 25% via managing teams through inclusive lens resolution, and inclusive leadership management.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
Executive Director of Operations
Bright Horizons - Georgia Institute Of Technology
1015 Tumlin St NW, Atlanta, GA 30332
01.2008 - 01.2013
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Oversaw business operations and full responsibility for site selection, project planning and management, organizing, and negotiating the allocation of resources to open up multi–site expansion.
- Minimized expenses by 35% by reducing excess staff and renegotiating vendor contracts.
- Built relationships with donors, government officials, and other organizations yielding 15% increase in enrollment sustainability.
- Increased employee retention by 17.7% through improvements in leadership and development.
- Implemented efficient systems that reduced labor and operating costs by $3M in the first year on the job.
- Surpassed annual revenue targets by over $[Amount] through effective oversight of daily operations and strategic initiative implementation.
Education
Bachelor of Arts - English
North Carolina Central University
1801 Fayetteville St, Durham, NC 277071987
Skills
- Executive Leadership
- Operational Excellence
- Financial Management
- Sales/Client Relationships
- Operational Efficiency
- P&L Responsibility
- Revenue Generation
- Performance Optimization Strategies
- Compliance and Risk Management
- Market Analysis
- TECHNICAL SKILLS
- MS Word MS Excel MS PowerPoint MS Teams Adobe Workday Time Express WebEx Zoom
Accomplishments
- Inaugural Black Female Vice President of Operations for Bright Horizons Family Solutions
- Pioneered opening four (4) Client Based and two (2) Community Based Bright Horizons Early Learning Centers
- Repetitive Titleholder of “Leadership Achievement Circle” award for demonstrated measurable
- Achievement in energetically and adequately exceeding divisional and company goals
- Reduced new teacher turnover 15% in the region by promoting Electronic Child Development Associate (eCDA) program for teachers and enhanced trainings, motivation, and engagement strategies
- Promoted long-term teacher retention via the Master Teacher Program increasing long term teacher retention by 20%
- Achieved and led my region in achieving 100% annual renewal of National Association for the Education of
- Young Children (NAEYC) Accreditation year over year
- Developed “Bright Steps” Leadership Succession Planning to invest and promote from within resulting in of directors being promoted to Regional Managers
- Founded New Director Co-Hort Group to support and develop new center directors yielding a 15% reduction in director turnover in the division
Affiliations
Diversity Equity & Inclusion Strategy Group-Talent Acquisition/Talent Management/Talent
Development | PM-Project Manager Community | Multi-Site Leadership | Employee Advisory Group Chair |
National Association forthe Education of Young Children (NAEYC) | National Black Child Development Institute
(NBCDI) | Georgia Association for the Education of Young Children (GAEYC)
Additional Information
- AWARDS , 2009 – 2010- 2011 - EmployeeSatisfaction Survey | 2009 – 2010 – 2015 - Excellent Financial Performance | 2009- 2010 - 2019 – Staff Retention| 2016 – 2017 – 2019 - Client Satisfaction Award | 2010 - Rising Star | 2012 - Leadership CircleAchievement| 2012 - BigDog | 2017 – 2020 Divisional Operations Performance | 2018: DE&I Inclusive Leader
Timeline
Vice President of Operations
Bright Horizons Family Solutions LLC
01.2016 - 01.2021
Regional Operations Manager
Bright Horizons Family Solutions LLC
01.2013 - 01.2016
Executive Director of Operations
Bright Horizons - Georgia Institute Of Technology
01.2008 - 01.2013
Bachelor of Arts - English
North Carolina Central University