Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Understand Diabetes worked with a child in the schools and my husband is currently on the Libre 3
Timeline
Generic

Monica Young

Eagle Mountain,UT

Summary

Dynamic Phlebotomy Team Lead/Trainer at Intermountain Healthcare, renowned for enhancing patient satisfaction and team efficiency. Leveraged problem-solving abilities and patient care excellence to significantly improve processes and outcomes. Skilled in lab safety and adept at fostering positive environments, demonstrating unparalleled adaptability and reliability in fast-paced settings.

Strong background in phlebotomy leadership. Successfully managed team, ensuring high standards of patient care and accuracy. Demonstrated expertise in both patient interaction and technical procedures.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomy Team Lead/Trainer

Intermountain Healthcare
08.2013 - Current
  • Improved patient satisfaction by consistently providing efficient and accurate blood draws.
  • Enhanced team morale with effective communication and proactive problem-solving strategies.
  • Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
  • Streamlined the phlebotomy process for better time management and increased daily test completion rates.
  • Worked with Doctors to solve problems with patients

Paraprofessional

Alpline School District
07.2008 - 08.2013
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Work with student who had diabetes

Education

Associate Degree in Nursing - Nursing

Joyce University
Draper Utah
12-2025

High School Diploma -

North Sanpete High School
Mtn. Pleasant , Utah
05-1996

Skills

  • Lab safety compliance
  • Adaptable to change
  • Infection control protocols
  • Patient care excellence
  • Data entry proficiency
  • Blood draw accuracy
  • Specimen collection proficiency
  • Patient confidentiality

Accomplishments

  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Resolved product issue through consumer testing.

Certification

  • Basic Life Support Certification (BLS)
  • First Aid Certification

Understand Diabetes worked with a child in the schools and my husband is currently on the Libre 3

I have had to monitor sugar levels for both my husband and a child that I worked with at the school.  I had to give insulin to the child when needed

Timeline

Phlebotomy Team Lead/Trainer

Intermountain Healthcare
08.2013 - Current

Paraprofessional

Alpline School District
07.2008 - 08.2013

Associate Degree in Nursing - Nursing

Joyce University

High School Diploma -

North Sanpete High School

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Monica Young