Monica Young
Rensselaer
Summary
Compassionate Medical Assistant experienced in direct patient care and medical office management. Achieved high levels of patient satisfaction through effective communication and interpersonal skills while ensuring compliance with regulatory standards. Focused on delivering quality healthcare and streamlining client processing through a thorough understanding of medical registration processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Trinity Health
Albany
02.2024 - Current
- Assisted medical staff with patient examinations and procedures to ensure accurate diagnosis and treatment.
- Escorted patients to exam rooms and performed vital signs to support timely assessment and care.
- Performed A1C and glucose readings to monitor patient's blood sugar levels accurately.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups to enhance patient care and streamline processes.
- Submitted pre-authorizations and referrals following provider instructions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Discharge Planner
Ellis Hospital
Schenectady
08.2022 - Current
- Coordinated discharge plans with multidisciplinary teams, ensuring seamless patient transitions and continuity of care.
- Assessed patient needs and identified appropriate post-discharge resources.
- Communicated discharge instructions clearly to patients and families.
- Reviewed medical records to ensure compliance with discharge protocols.
- Facilitated timely patient referrals to outpatient services and specialists, enhancing access to necessary follow-up care.
- Documented discharge summaries in electronic health record systems accurately.
- Coordinated post-hospitalization services, including home health care, durable medical equipment, and transportation, to support patient recovery.
Utilization Management Representative
Anthem blue cross
Schenectady
07.2015 - 12.2017
- Assessed patient cases for medical necessity and appropriateness of care, ensuring alignment with clinical guidelines.
- Evaluated prior authorizations for medical services and procedures.
- Collaborated with healthcare providers to ensure compliance with policies.
- Evaluated clinical documentation submitted by providers for compliance with applicable laws and regulations, ensuring adherence to industry standards.
- Responded timely to inquiries regarding prior authorization status from external customers via telephone or email correspondence.
- Addressed member inquiries regarding benefits and coverage options, enhancing understanding and satisfaction.
Utilization Management Representative
Mindlance
Schenectady
09.2014 - 07.2015
- Evaluated prior authorizations for medical services and procedures.
- Collaborated with healthcare providers to ensure adherence to policies and optimize patient care.
- Reviewed patient cases for medical necessity and appropriateness of care.
- Resolved member inquiries regarding benefits and coverage options, enhancing member understanding and satisfaction.
- Analyzed medical records to evaluate care appropriateness and identify utilization trends, informing resource allocation.
Customer Service Representative
West At Home
Atlanta
02.2008 - 03.2014
- Delivered effective customer service to resolve complaints promptly and improve customer satisfaction.
- Resolved product issues by providing accurate information and solutions.
- Managed customer inquiries across multiple communication channels to ensure timely responses.
- Responded to customer inquiries with accurate product information to enhance customer understanding.
- Assisted customers with order processing and tracking requests.
- Educated customers about product features and benefits effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Certified Clinical Medical Assistant - Medical Assistant
Trinity Health
02.2025 - 04.2025
General Education
Albany, NYAlbany High School
Albany, NYSome College (No Degree) - General Studies
Mildred Elley
Albany, NYSkills
- Patient care
- Direct patient care
- Patient assessment
- Vital signs monitoring
- Vital signs
- Vital sign monitors
- Electronic health records
- Medical records management
- Medical coding
- EKG administration
- Electrocardiography (EKG)
- Clinical and administrative support
- Case management
- Payment collection
- Medical records confidentiality
- Data entry
- CPR
Certification
- Certified clinical medical assistant
Timeline
Certified Clinical Medical Assistant - Medical Assistant
Trinity Health
02.2025 - 04.2025
Medical Assistant
Trinity Health
02.2024 - Current
Discharge Planner
Ellis Hospital
08.2022 - Current
Utilization Management Representative
Anthem blue cross
07.2015 - 12.2017
Utilization Management Representative
Mindlance
09.2014 - 07.2015
Customer Service Representative
West At Home
02.2008 - 03.2014
General Education
Albany High School
Some College (No Degree) - General Studies
Mildred Elley