Monica Zahniser
Minot,ND
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Rural Mail Carrier
USPS
06.2014 - 12.2022
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Helped customers by carrying oversized parcels inside residences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained records on customers with mail forwarding and change of address requests.
Mail Clerk
USPS
05.2013 - 06.2014
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Operated postage meters, mail sealers and labeling machines.
Education
High School Diploma -
Valley High School
Las Vegas, NV05.1993
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Customer Service and Assistance
- Administrative and Office Support
- Professional Relationships
Timeline
Rural Mail Carrier
USPS
06.2014 - 12.2022
Mail Clerk
USPS
05.2013 - 06.2014
High School Diploma -
Valley High School