Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MONICA ANDREA ALFONSO DAVILA

San Antonio,TX

Summary

Experienced customer service with 8 + years of expertise in optimizing customer experiences and building Strong, lasting relationships.

Skilled in identifying opportunities for improvement, implementing innovative solutions,and driving positive results that support business and team objectives. Highly adaptable and results- driven, with strong communication, problem-solving, and organizational skills.

Overview

2
2
Languages
1
1
Certification
4
4
years of professional experience

Work History

Store Leader

Kerbey Lane Cafe
San Antonio, Texas
08.2022 - Current
  • Resolved customer concerns with tailored solutions, enhancing customer satisfaction.
  • Monitored service quality, cleanliness, safety, and compliance, maintaining high operational standards.
  • Assisted with cash handling and inventory control to support seamless daily operations.
  • Operated POS systems for order processing, payments, refunds, and transaction management.

Sales Floor Associate

JCPenney
San Antonio, Texas
08.2024 - 02.2025
  • Helped increase customer satisfaction through attentive and efficient service.
  • successfully handled customer concerns and resolved issues professionally.
  • Replenished merchandise, monitored inventory levels, and ensured products were properly displayed and readily available.
  • Collaborated with team members and management to maintain efficient daily operations and achieve sales objectives.

Education

Bachelor of Arts - Pre- School Education

University of San Buenaventura
Bogotá, Colombia
12-2002

Skills

  • Prioritization skills
  • Customer service management
  • Strong sales and marketing abilities
  • POS operation
  • Food & Beverage knowledge
  • Team collaboration
  • Cash handling
  • Inventory management

Certification

  • Texas Certified Food Manager
  • TABC certification
  • TX Food Handler Certification

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Sales Floor Associate

JCPenney
08.2024 - 02.2025

Store Leader

Kerbey Lane Cafe
08.2022 - Current

Bachelor of Arts - Pre- School Education

University of San Buenaventura
MONICA ANDREA ALFONSO DAVILA