Monica B. Young
Fuquay-Varina,NC
Summary
- Known for ability to improve efficiency, strong skills for organizing, planning, and coordinating events while maintaining effective working relationships
- analytical problem solver, strong communication skills, excellent public speaker.
- Wife of retired US Air Force Officer with over 20 years of active-duty military lifestyle
- Minister over 30 years of experience to include overseas Ecumenical ministry environment.
- Able to provide spiritual care services and coordinate interfaith programs.
- Good Understanding of the Bible
- Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer.
- Highly skilled at building lasting relationships between different systems and community.
- Current Member Alpha & Omega Christian Church
Overview
16
16
years of professional experience
1
1
Certification
Work History
ADVANCE CARE PLANNING PROGRAM COORDINATOR
WAKEMED HEALTH AND HOSPITALS
03.2019 - Current
- Partnered with Transitions Palliative Care to offer spiritual care and advanced care planning to patients with chronic illnesses who are facing end-of-life decisions, attended approx. 336 family meetings, round weekly.
- Coordination and tracking completion of Advance Directives (1,961 advance directives provided to patients/completed under my watch care from 2019-2023).
- Provide spiritual care and assistance to patients at end-of-life and to families goals of care
- Provide dedicated Spiritual Care liaison to Transitions Palliative care team
- Provide education for patients, families, medical providers, chaplain residents and interns on topic of advance care planning and advance directives (80) Engagement in outreach to community to educate and facilitate completion of Advance Directives prior to hospital stays
- Provide support, resources, and education to decrease moral distress for healthcare providers
- Provide Interfaith spiritual care, administrative back-up to on-call chaplains (respond to traumas, code blues, strokes, pediatric traumas, deaths, unit consults, morgue visits, foot molds), participate in annual Remembrance service, debriefings for staff, morning devotions, and Meditation Mondays, Blessings of Hands, Tea for the Soul (TFTS), memory stones, hand and foot molds, patient care
- Member of Honor Bridge Committee (formerly known as Carolina Donor Services) – is federally designated, not-for-profit organ procurement organization.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Verified accuracy of program laws and compliance with FCC rules and regulations of video witnessing during COVID-19 pandemic.
- Tracked and reported expenses accurately to manage program budgets.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion
EXECUTIVE ADMINISTRATOR, Volunteer Non-salaried
SPIRIT OF TRUTH APOSTOLIC NETWORK INC. INTERNATIONAL
10.2015 - Current
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Responsible for coordinating schedules for President, Vice President, and organization
- Represented company at conferences and seminars to boost outreach.
- Observed all laws, regulations and other applicable obligations.
- Functions as part of team when doing team ministry, advisory, counseling, altar ministry, ordained minister
- Facilitate all board meetings Via Teleconferences; facilitate and govern order
- Recording secretary for minutes of all meetings and setting up conference calls
- Liaison for S.T.A.N
- And Start Church to help establish 501c3 and all other correspondence requirements for operation and planning
- Developed strategic plans and initiatives.
- Maintain and organize all paperwork pertaining to STAN organization
- Travel to Puerto Rico to stand up three ministries, plan coordination for travel and agendas, and responsible for marketing of presenters.
- Represented company at conferences and seminars to boost outreach
BOARD OF DIRECTORS
BLESSED LIFE CHRISTIAN CHURCH
05.2007 - Current
- Ordained Elder/ Sit on Board of Directors for Blessed Life, Planning Committee for Women of Worship Worldwide (WOWW) Retreat; advisor for outreach, organized and plan for annual retreat, Board of Directors
- Managed and planned social activities to encourage program engagement.
- Presided over board meetings and conducted board business to address organizational objectives
COUNSELOR
STRESS MANAGEMENT, WAKEMED HOSPITAL
08.2017 - 01.2019
- Teach Stress Management Classes to Cardiac Rehab Program
- Teach Stress Management Classes to Pulmonary Rehab Program
- Provide Mini Lectures on stress management to each class
- Provide one on one counseling sessions using discretion and privacy
- Dialogue with patients during exercise sessions
CHAPLAIN
WAKEMED NORTH HOSPITAL
03.2017 - 01.2019
- Coordinate and manage volunteer on-call schedule
- Provide bereavement care and support to patients, families, and staff
- Provide end-of-life crisis and intervention
- Spiritual support and planning of memorial programs
- Educate Staff, provide paperwork, and complete Advanced Directives
- Respond to traumas, codes, death, and crisis
- Provide grief support during palliative care meetings
- Listen non-judgmentally to patient's needs, thoughts, and feelings
- Provide sacred resources, religious literature, prayer, hand/foot molds, baby blessings
- Provide Tea for Soul for staff members
- Offer debriefings for staff.
- Interacted with local community, building relationships with civic organizations and other churches
CHAPLAIN
WAKEMED HEALTH AND HOSPITALS
08.2016 - 01.2017
ORDAINED ELDER, TEACHER, Non-Salaried Volunteer
GREATER LOVE CHURCH
01.2015 - 01.2017
- Served in capacity as ordained Elder to assist carrying out ministerial leadership and functions
- Teacher and Trainer for Greater Love Academy on leadership for new leaders
- Developed training curriculum for those functioning in leadership capacities, ministers, and elders
- Taught Leadership Classes, Bible Study, Hospitality Committee
- Volunteer for Community Outreach Program: Love in Action Non-profit
RESIDENT
WAKEMED HEALTH AND HOSPITALS
08.2015 - 08.2016
ASSISTANT MANAGER
VITAMIN SHOPPE
06.2013 - 08.2014
- Managed team of four health enthusiast ensuring to successful operations of business
- I was responsible for day-to-day operations, staffing, planning, community outreach, training, coaching, and staff development and product knowledge; Mentor, interpreted sales metrics, and recruiting enthusiast.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
ASSISTANT MANAGER
FEDEX OFFICE
07.2011 - 08.2012
- Managed team of six specialist associates creating client-driven environment in all areas of work center (production, retail, self-service, and shipping); responsible for tracking packages, supplies, and problem solving
- Responsible for training and development of team members and providing coaching and feedback for improvement of quality and efficiency, resulting in six successful follow-up evaluations and three promotions
- Performed administrative and operational duties independent of supervision including work scheduling, payroll management, training compliance, new policy interpretation and implementation, bidding, ordering, and receiving supplies budgeted for approximately $4000 weekly.
SUPERVISOR/DEPARTMENT HEAD, MERCHANDISING EXECUTION TEAM, HEAD CASHIER (FROM
DEPOT 3201 OLD LEE HIGHWAY
03.2008 - 01.2011
- Supervised and trained five associates ensuring department procedures and processes followed corporate and facility standard operating procedures and policies
- Follow-up feedback for Individual Development plans appeared in “Voice of Customer” 9 times for outstanding customer service; Enforced Hazmat policies and procedures; troubleshooting for missed opportunities
- Performed comparative analysis of other departments to determine efficiencies and process improvement between departments for efficient movement management of over $1.2M in supplies totaling approximately $4.8M monthly
- Format data and reports for forecasts and opportunities
- Ensured supply chain visibility, processing, and accountability from daily reception of over 3,000 varied products and supplies worth over $40M yearly.
SUPERINTENDENT
08.2007 - 06.2008
- FAITH FOR DELIVERANCE OUTREACH MINISTRIES, Developed Sunday School curriculum for adults and children, Administrative Support
- Emotional and spiritual care for members and community
- Facilitated entrepreneur workshop for community outreach for business, education, and certifications available for continuing adult education Facilitate Community Projects
Education
August 24, 2015 – August 19, 2016) completed 4 Units Level I and Level II with 1200 Clinical and Educational Hours, WakeMed Health Hospitals - Clinical Pastoral Education
Level I Trauma Center, CPE Sibley Memorial-Johns
Washington, DC, Raleigh NC08.2016
Master of Divinity - Divinity
Campbell University Divinity School
Buies Creek, NC05.2023
Master of Science - Middle
Fort Valley State University
06.1996
Bachelor of Science - Business Administration, Marketing
North Carolina A & T State University
05.1991
Skills
- Production Staff Coordination
- Program Management
- Report Preparation
- Training Coordination
- Event Coverage Planning
- Outstanding Communication Skills
- Community Outreach/Circle Training
- Educational Strategies
- Emotional Support
- Educational Strategies
- Strategic Planning
- Office Administration/ Task delegation
- Compassionate Care
Accomplishments
- Panel speaker Campbell's School of Medicine first year medical students for topic: “Cultural Competency and Sensitivity in the Clinical Setting”
- Keynote speaker for CU PLACES Planning Committee, Student Affairs College of Pharmacy & Health Sciences: “Interfaith Practice in the Clinical Setting”
- Population Health (WakeMed) trained the trainers to have advance care planning conversations for and coding which increased revenue 40% from 2020-22 increasing revenue by over 140K.
- Planned and Coordinated Healthcare Decision Day for WakeMed 2019-2023.
- Planned and Coordinated WakeMed's Remembrance Service 2019/ participated 2020-22.
- Presenter "Truth Telling: Lessons in Palliative Care 2021 (40 attendees)
- Keynote Speaker "Social Workers Honoring Those We Lost: A Collaboration for Healing with Palliative Care and Spiritual Care Curing COVID-19 Pandemic (60 attendees) 2021.
- Partnered with WakMed's Physician's Leadership Academy Topic for pilot program from 2/22 to 8/22 was implementation of an algorithm to increase completion of advance directives in geriatric patients after traumatic events. The presentation the powerpoint showed 10% of age 70 and up have completed advance directives. (30 attendees).
- Patient Access Manager invited me to train/educate a total of 14 staff sessions for WakeMed system-wide about advance directives (approx 200 staff) 2022.
Certification
- Theta Alpha Kappa Honor Society (Campbell Divinity School)
- Author: “Oil in My Lamp”
- End of Life Clergy Course (Certificate of Completion) Women of Worship Worldwide (WOWW) Planning Annual Retreat Committee
- Cambridge Who's Who for Business Professionals Virginia Commonwealth University
- Child Abuse and Neglect (Certificate), Chesapeake, VA Basic Certification Course for Restorative Therapist, The Faith-Based Counselor Training Institute
- Mental Health First Aid (Certificate of Completion) Completion of Course: Complicated Grief
- Respecting Choices: Advance Care Planning Facilitator Certification for Advance Care Planning and assist people with making goals of care and end of life decisions (Facilitated through Vidant Health)(7 continuing education credits) 2021.
- Resolve Through Sharing (Perinatal Death) (13.25 continuing education credits) 2021.
- Bridging the Gap for Older Adults: From Acute Care and Beyond (5.5 continuing education credits) 2022)
- Wake AHEC "Family Dynamics at End of Life (1 cr) 2023.
- Transitions LifeCare: Interprofessional Approach to Serious Illness 2023
- Transitions Lifecare: Advance Directives: It's Not Just About the DNR (1cr), 2023.
Timeline
ADVANCE CARE PLANNING PROGRAM COORDINATOR
WAKEMED HEALTH AND HOSPITALS
03.2019 - Current
COUNSELOR
STRESS MANAGEMENT, WAKEMED HOSPITAL
08.2017 - 01.2019
CHAPLAIN
WAKEMED NORTH HOSPITAL
03.2017 - 01.2019
CHAPLAIN
WAKEMED HEALTH AND HOSPITALS
08.2016 - 01.2017
EXECUTIVE ADMINISTRATOR, Volunteer Non-salaried
SPIRIT OF TRUTH APOSTOLIC NETWORK INC. INTERNATIONAL
10.2015 - Current
RESIDENT
WAKEMED HEALTH AND HOSPITALS
08.2015 - 08.2016
ORDAINED ELDER, TEACHER, Non-Salaried Volunteer
GREATER LOVE CHURCH
01.2015 - 01.2017
ASSISTANT MANAGER
VITAMIN SHOPPE
06.2013 - 08.2014
ASSISTANT MANAGER
FEDEX OFFICE
07.2011 - 08.2012
SUPERVISOR/DEPARTMENT HEAD, MERCHANDISING EXECUTION TEAM, HEAD CASHIER (FROM
DEPOT 3201 OLD LEE HIGHWAY
03.2008 - 01.2011
SUPERINTENDENT
08.2007 - 06.2008
BOARD OF DIRECTORS
BLESSED LIFE CHRISTIAN CHURCH
05.2007 - Current
August 24, 2015 – August 19, 2016) completed 4 Units Level I and Level II with 1200 Clinical and Educational Hours, WakeMed Health Hospitals - Clinical Pastoral Education
Level I Trauma Center, CPE Sibley Memorial-Johns
Master of Divinity - Divinity
Campbell University Divinity School
Master of Science - Middle
Fort Valley State University
Bachelor of Science - Business Administration, Marketing
North Carolina A & T State University