Monica D. Smith, MBA
Blythewood,SC
Summary
Well-qualified, experienced leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, community, customers and team members to further professional and social goals. Ready to leverage training and experience to take on new professional challenges.
Overview
18
18
years of professional experience
Work History
Vision Center Manager
Walmart Health & Wellness
03.2018 - Current
- ABO and NCLE certified, Licensed in both spectacles and contact lenses, NPI obtained
- Oversee all daily operations to include conducting meetings and presentations, facilitate launch of new technology and initiatives, analyzing P & L financial reports, business planning, payroll and wages, and conveying and ensuring achievement of company outlined metrics and KPI goals.
- Investigative operations concerning ethics and workplace policies as well as government mandated compliance in HIPAA and associate credentials.
- Creating a productive workflow influenced by “Purpose Trumps Tasks” mentality and led by the CARE model to promote a positive, competent and producing workplace environment.
- Host hiring events, networking, and proactive in acquiring top tier applicant pool and associates.
- Actively engage in chamber of commerce, senior and other wellness events to promote the business and build community bonds and relationships as the go to and trusted source for eyewear.
- Named one of the Top 20 Professionals under 40 in Clarendon, Sumter and Lee counties for community engagement and inpact while representing Walmart Vision Center!(Sponsored by Sumter Chamber of Commerce, The Item Newspaper and SAFE Federal Credit Union)
- Apprentice new opticians on the path to licensure, utilize SBI feedback, conduct CARE huddles, role playing and other mentoring tactics to teach, equip and retain high performance associates.
- Produced a 178% business sales growth and 32% sales comp during first year of hire!
- Awarded 2019 Vision Center of the Year out of the entire Region 4!
Senior Practice Manager
Clarendon Eye Center
05.2015 - 04.2016
- Managing approximately 15 employees for a high volume, private practice optometry office- ensuring excellent customer service/patient relations, conducting interviews, new hire orientation, enforcing policies, PTO/attendance tracking, discipline and training.
- Employee credential verifications, onboarding, training, recruiting, exit interviews, hiring, feedback, evaluate, benefits consultant, new hire orientation
- Trained and performed in wet and dry refraction, use of tonometer, obtaining thorough patient history, administration and prescribing schedule for optical drugs/drops and other medication, submission of electronic prescriptions, use of EHR and EMR (Epic), and specialized contact lens trainings including RGP, scleral and hybrid lens.
- Trained and performed pretesting, specialized tests and diagnostic scans- tonometer, tonopen, topography, ONH, fundus photos, macular and retinal scans, DIOPSYS VEP & ERG, Visual Field, etc
- Responsible for contact lens trials maintenance, inventory, and equipment calibration and maintenance.
Regional Optical Lead / OD Recruiter
Luxottica Retail NA, Sears Optical
09.2011 - 08.2015
- Recruited, staffed and trained management and associates to become top sellers, independent solution seekers and the most engaged in company objectives and specific KPIs.
- Managed and developed 9 optical practices in SC, NC & TN for the largest eyewear retailer in the world.
- Ensured that credentials, sales, inspection, dispensing, and insurance claims in compliance with respective state laws and company outlined policies.
- Recruited "world class" optometrists to partner with our retail optical practices throughout the region.
- Regional lead responsible for rolling out company initiatives, leading regional conference calls, events, sales monitoring, and overseeing in the conjunction and in the absence of regional manager.
- Strategically analyze regional and store P & L reports to identify areas that were successful as well as uncovering areas of opportunity to ensure maximized profitability and eliminate losses.
- Focused on delivering sales and profit plans by creating and implementing clear and measurable action plans that led to consistently exceeding corporate outlined goals by 105-128%!
- Chosen as 1 of 10 managers in the entire country to attend Luxottica RONA Summit 2014 (Orlando, FL) as a spotlight manager, nominated by both North America VP and Regional VP for exemplary leadership and sales performance!
Office Manager
Professional Care of Manning
02.2008 - 11.2011
- Maintained and organized patient log sheets, scheduled RN managed care visits, and delegated patients to staff
- Scheduled and maintained employee evaluations, credential reviews, and time cards
- Handled marketing and increased profitability through advertising and networking.
ABO Certified Optician
Walmart Vision Center
11.2006 - 02.2009
- Asked open ended lifestyle questions to uncover needs and educate patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
Education
MBA - Masters in Business Administration
University of South Carolina Aiken
Honorary Doctorate - Christian Leadership
Greater Commission Bible College
Bachelor of Science - Business Administration, Industrial Organizational Psychology
Southern New Hampshire University
Diploma - Ophthalmic Career Progression
National Academy of Opticianry
Diploma - Gifted AP Curriculum
Manning High School
Skills
- Masters in Business (MBA)
- Bachelors in Business and Industrial and Organizational Psychology
- Experience in Teaching, Training and Proctorship
- Over a Decade in Successful Leadership!
- Sales and Marketing
- Staff Management
- Business Planning
- Finance and Accounting Operations
- Employee Training
- Productivity Performance
- Budgeting and Cost Control
- Recruitment strategies
- Product Management and Branding
- Talent acquisition
- Strategic Planning
- Networking
- Key Performance Indicators (KPI)
- Recruitment marketing
- Coaching and Mentoring
- Business Analysis
Community Involvement
Clarendon County Chamber of Commerce Board of Directors
Lions Club International First Vice President (Manning Chapter), Director of Membership, Chamber of Commerce Liaison, Technology and Social Media Co-Chair
Clarendon County First Steps Legislatively Appointed Board Member
Alpha Kappa Alpha Sorority, Inc. Programs Committee, Bylaws Committee, Membership Committee, Technology Committee
Clarendon County Homeless Shelter Board of Directors, Committees Chair
Clarendon School District Strategic Planning Committee, School Improvement Council (SIC)
Affiliations
South Carolina Opticians Association | Clarendon County Chamber of Commerce | Alpha Kappa Alpha Sorority, Inc. | National Society of Leadership and Success (Sigma Alpha Pi) | Black MBA Association | Clarendon County School District | Clarendon County Homeless Shelter | Clarendon County First Steps | Lions Club International, Inc | NAACP | Manning High School Improvement Council |
Timeline
Vision Center Manager
Walmart Health & Wellness
03.2018 - Current
Senior Practice Manager
Clarendon Eye Center
05.2015 - 04.2016
Regional Optical Lead / OD Recruiter
Luxottica Retail NA, Sears Optical
09.2011 - 08.2015
Office Manager
Professional Care of Manning
02.2008 - 11.2011
ABO Certified Optician
Walmart Vision Center
11.2006 - 02.2009
MBA - Masters in Business Administration
University of South Carolina Aiken
Honorary Doctorate - Christian Leadership
Greater Commission Bible College
Bachelor of Science - Business Administration, Industrial Organizational Psychology
Southern New Hampshire University
Diploma - Ophthalmic Career Progression
National Academy of Opticianry
Diploma - Gifted AP Curriculum
Manning High School
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