Monica Dee Garcia
Corpus Christi,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Coordinator of Referrals
Christus Trinity Clinic South
5802 Saratoga Blvd Suite 300
04.2025 - Current
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved office operations by automating client correspondence, record tracking and data communications.
Patient Care Coordinator
UnitedHealth Care Medical Group
Corpus Christi, Tx
03.2017 - 04.2025
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Used computer and job-related software to compile and record medical charts and reports.
- Utilized electronic health records system for accurate data entry of patient information such as demographics, insurance coverage, and physician orders.
Education
High School -
Richard King High School
Corpus Christi, Tx06-1990
Skills
- Patient Relations
- Patient Education
- Insurance Verification
- HIPAA Compliance
- Payment Collection
- Filing and Recordkeeping
- Appointment Scheduling
- Creative Problem-Solving
- EMR
- Customer service
- Data entry
- Multitasking and organization
- Medical terminology
- Referral coordination
Timeline
Coordinator of Referrals
Christus Trinity Clinic South
04.2025 - Current
Patient Care Coordinator
UnitedHealth Care Medical Group
03.2017 - 04.2025
High School -
Richard King High School