Monica I Jaime Mendoza
San Diego,CA
Summary
Motivated and detail-oriented cybersecurity and IT professional with hands-on experience in digital forensics, risk assessment, and secure system configuration. Strong understanding of Windows and Linux environments, open-source intelligence gathering, and incident response fundamentals. Fluent in English and Spanish with a collaborative mindset, strong problem-solving skills, and a proven ability to document and communicate technical findings clearly.
Overview
7
7
years of professional experience
Work History
Freelance
Freelancer
11.2021 - 12.2023
- Provided Tier 1 IT support for individuals and small businesses.
- Conducted basic risk assessments and recommended general cybersecurity improvements.
- Drafted simple documentation for routine security protocols and recovery procedures.
- Offered training and guidance on securing home networks and digital accounts.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Associate Banker
JPMorgan Chase Bank
05.2018 - 06.2020
- Delivered support for complex transactions and digital banking services.
- Led monthly training sessions to ensure operational efficiency.
- Maintained compliance with banking policies and security regulations.
- Promoted customer awareness of secure banking practices through education.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Receptionist & Cashier
Brecht BMW
02.2017 - 02.2018
- Managed front-desk operations and scheduling across service and sales departments.
- Oversaw the intake and return of over 1,000 loaner vehicles monthly.
- Processed payments and ensured accurate system records.
- Maintained detailed logs and records for inventory and service processes.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD05-2025
Associate of Applied Science - Information Assurance And Cyber Security
Northwest Vista College
San Antonio, TX12-2023
Skills
- Certifications: CompTIA A, Network, Linux
- Tools & Systems: Windows, Linux, Microsoft Office Suite, Wireshark, VirtualBox, basic scripting
- Languages: Fluent in English and Spanish
- Professional Skills: Risk assessment, documentation, customer service, conflict resolution, time management, technical writing, problem-solving
- Core Strengths: Adaptability, teamwork, ethical responsibility, customer-first mindset, attention to detail
Technical Tools & Platforms
- Security & OSINT: FTK Imager, Wireshark, Maltego, Shodan, Wayback Machine, OpenIO, Nexus Explorer, OSINT Framework
- OS & Admin: Windows, Kali Linux, Ubuntu, Active Directory (intro)
- Virtualization: VirtualBox, VMware Workstation
- Productivity: Microsoft Office Suite, Google Workspace
Timeline
Freelance
Freelancer
11.2021 - 12.2023
Associate Banker
JPMorgan Chase Bank
05.2018 - 06.2020
Receptionist & Cashier
Brecht BMW
02.2017 - 02.2018
Cybersecurity Technology
University of Maryland Global Campus
Associate of Applied Science - Information Assurance And Cyber Security
Northwest Vista College