MONICA M GOULET
Enfield,CT
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Skilled in solving complicated issues and making proactive operational changes. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Overview
8
8
years of professional experience
Work History
Senior Store Manager
Yankee Candle
06.2023 - Current
- Analyzed sales data to identify trends and adjust tactics for improved performance.
- Collaborated with cross-functional teams to enhance product visibility in key markets.
- Established strong relationships with clients to foster loyalty and repeat business.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
- Delivered timely reports on sales activities to senior leadership for informed decision-making processes.
Store Manager
Yankee Candle
10.2021 - 06.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Second Assistant Manager
Yankee Candle
09.2019 - 10.2021
Sales Associate
Yankee Candle
10.2017 - 09.2019
Operations Manager
Pioneer Valley Credit Union
08.2019 - 01.2020
- Managed daily operational activities of Operations/Call Center. Assigning tasks and monitor performance.
- Established and oversaw performance targets for call center associates.
- Managed back office functions including; Iteam and EFT processing, debit card chargeback/disputes, online and mobile banking, deposit capture, ACH, Share Draft, Wire Services, and Cash replenishments.
- Created schedule to meet needs of the business while staying within payroll guidelines.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Branch Supervisor
Pioneer Valley Credit Union
03.2019 - 08.2019
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced teller drawers and ATM cash.
- Produced and executed loan packages.
Personal Banker
Key Bank
08.2017 - 03.2019
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Closely monitored the performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Advised clients on mortgage, education and personal loans.
- Worked closely with management to strategized sales techniques to increase branch production and customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Holyoke High School Holyoke
Holyoke, MA05.1996
Timeline
Senior Store Manager
Yankee Candle
06.2023 - Current
Store Manager
Yankee Candle
10.2021 - 06.2023
Second Assistant Manager
Yankee Candle
09.2019 - 10.2021
Operations Manager
Pioneer Valley Credit Union
08.2019 - 01.2020
Branch Supervisor
Pioneer Valley Credit Union
03.2019 - 08.2019
Sales Associate
Yankee Candle
10.2017 - 09.2019
Personal Banker
Key Bank
08.2017 - 03.2019
High School Diploma -
Holyoke High School Holyoke
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