Monica Munoz
Conroe
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Results-oriented.
Nail Tech driven to maximize business through referrals and sales. Enthusiastic individual with professional and neat appearance accustomed to providing manicures and nail designs to clients of all ages.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Hacienda Mis Padres Mexican Grill
06.2023 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Assisted with setting up banquet rooms for special events.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Took orders from customers over the phone and in person.
- Checked stock levels of food items and alerted managers when supplies needed to be replenished.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Ensured accuracy of all orders before submitting them to the kitchen staff.
Nail Technician
Myself
12.2020 - Current
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Cleaned and sterilized tools and work areas between customers.
- Maintained customer records for future reference.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Attended continuing education courses related to nail care techniques.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Promoted additional services to existing clients in order to increase revenue.
- Provided excellent customer service through friendly interactions with clients.
Server
Hacienda Mis Padres Mexican Grill
01.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Conroe High School
Conroe, TX05.2022
Associate of Arts - Education
Lone Star College System
Spring, TXSkills
- Conflict Resolution
- Table Setting Arrangements
- Menu Memorization
- Payment Processing
- Customer Service
- POS System Operations
- Cash Handling
- Server Support
- Table Bussing
- Schedule Maintenance
- Greeting guests
- Active learning
- Relationship building
Languages
English
Professional
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"If you dont know where you're going, any road will get you there."
Cheshire Cat from Alice in Borderland
Timeline
Server
Hacienda Mis Padres Mexican Grill
01.2024 - 06.2024
Restaurant Hostess
Hacienda Mis Padres Mexican Grill
06.2023 - Current
Nail Technician
Myself
12.2020 - Current
Associate of Arts - Education
Lone Star College System
High School Diploma -
Conroe High School
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