Hi, I’m
Monica N. Davenport
Baltimore,MD
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Motivated and talented Meeting and Event Planner Manager brings extensive experience conceptualizing, coordinating, and executing large- and small-scale events. Effortlessly organize plans, resources, and team members to delight clients with top notch experiences. Financially savvy and well-organized with a good sense of individual desires of each organization.
Overview
13
years of professional experience
Work History
Notre Dame of Maryland UniversityBaltimore, MD.
Director of Auxiliary & Conference Services
09.2022 - Current
Job overview
- Provides oversight for planning, organizing, and directing day-to-day activities for Auxiliary Services; manages the department's interaction process between all related functions on campus
- Oversees, from an operational point of view, all marketing planning and coordination for Auxiliary Services
- Trained new team members on service processes to increase productivity.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Designed contracts, collected fees and booked venues for events.
- Conferred with customers to gather event requirements and explore opportunities.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Documented events with details in customer preferences, financial considerations and successes and failures.
COMPASS GROUP, FLIK HospitalityTysons Corner, VA.
Meeting & Event Planner Manager
08.2021 - 08.2022
Job overview
- Coordinate event catering, signage, security, and transportation for client
- Inspect event facilities to verify conformance to customer requirements
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritize and organize tasks to efficiently accomplish service goals
- Manage multiple projects and tasks to ensure high quality and timely delivery.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
ARAMARK, VSUValdosta, GA.
Director of Catering
10.2018 - 08.2021
Job overview
- Gathered customer requirements and worked with various teams in executing specifications
- Oversaw events of various sizes and complexities
- Built and maintained strong relationships with clients
- Evaluated employee progress and compliance while identifying areas for additional coaching
- Tracked and monitored labor and food cost for each event and teamed with chef to design and develop creative food and beverage menus to meet and exceed customer expectations.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns.
- Planned ahead to set catering budgets and goals, evaluated success via analytics and order tracker system and tracked catering trends with focus on quality and food cost controls.
Aramark, USFTampa, FL.
Catering Sales Manager
09.2015 - 10.2018
Job overview
- Met and closely worked with vendors and had discretion to negotiate terms of service and/or commission agreements
- Reviewed operational records and reports to project sales and determine profitability.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Trained staff on best practices and protocols while managing teams to maintain optimal productivity
- Monitored the availability of catering stock and supplies and ordered replenishments
- Created and implemented targeted marketing campaigns to increase sales.
- Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus.
NHL, CAROLINA HURRICANESRaleigh, NC.
Catering Sales Coordinator
04.2010 - 09.2015
Job overview
- Identified new markets for penetration by carefully researching current market trends
- Conducted in-depth research on competitor trends, products, and services
- Interacted with prospects and customers at various events
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Led staff meetings for team of 30 to communicate directives
- Organized company-wide events to increase personnel engagement and satisfaction.
Education
New York Institute of Art & Design, Online
Certification from Wedding & Event Planning
North Carolina State University, Raleigh, NC
Bachelor of Arts from Sociology
Skills
- Innovative Thinker
- Excellent Communicator
- Self-starter
- Excellent Computer Skills
- Adaptable
- Excellent Work Ethic
- Positive Attitude
- Detail Oriented
- Staff Training
References
REFERENCES
Personal and professional references are available upon request
Availability
See my work availability
Not Available
Available
monday
tuesday
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friday
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sunday
morning
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Timeline
Director of Auxiliary & Conference Services
Notre Dame of Maryland University
09.2022 - Current
Meeting & Event Planner Manager
COMPASS GROUP, FLIK Hospitality
08.2021 - 08.2022
Director of Catering
ARAMARK, VSU
10.2018 - 08.2021
Catering Sales Manager
Aramark, USF
09.2015 - 10.2018
Catering Sales Coordinator
NHL, CAROLINA HURRICANES
04.2010 - 09.2015
New York Institute of Art & Design
Certification from Wedding & Event Planning
North Carolina State University
Bachelor of Arts from Sociology
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