Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Gonzales

Fresno

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Mailroom Clerk

IRS Tax
04.2015 - 06.2015
  • Sorted and distributed incoming mail efficiently to ensure timely delivery across departments.
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

Consultant

Pampered Chef
02.2014 - 06.2015
  • Maintained merchandise displays and inventory organization to promote sales initiatives.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Consultant

Gold Canyon Candles
02.2012 - 07.2014
  • Participated in training sessions to enhance skills and stay updated on industry developments.
  • Built strong relationships with clients, fostering trust and loyalty for repeat business.
  • Executed sales strategies to achieve monthly targets and improve overall performance.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Dental Assistant

St. Jude Family Dental
07.1996 - 02.1998
  • Assisted with patient intake and prepared treatment rooms for procedures.
  • Managed dental instruments, ensuring sterilization and compliance with safety protocols.
  • Educated patients on oral hygiene practices to promote better health outcomes.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.

Education

Certificate - Dental Assistant

Galen College of Dental
Fresno, CA
02-1996

High School Diploma -

Tranquillity High School
Tranquillity, CA
06-1993

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Mailroom Clerk

IRS Tax
04.2015 - 06.2015

Consultant

Pampered Chef
02.2014 - 06.2015

Consultant

Gold Canyon Candles
02.2012 - 07.2014

Dental Assistant

St. Jude Family Dental
07.1996 - 02.1998

Certificate - Dental Assistant

Galen College of Dental

High School Diploma -

Tranquillity High School

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