Monieca Merritt
North Little Rock,United States
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Store Manager
Starbucks
04.2005 - 06.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruiting, hiring and training of team members.
Education
Graduated -
Harrison High School
Harrison, AR05.1989
Skills
- Order Management
- Customer Service
- Staff Training
- Sales Strategies
- Inventory Control Procedures
- Scheduling 25 employees
- Root Cause Analysis
- Shrinkage Control
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Store Manager
Starbucks
04.2005 - 06.2024
Graduated -
Harrison High School
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