Sharonda White
Harker Heights
Summary
Results-driven professional with over 25 years of experience in customer-focused roles. Known for strong leadership and problem-solving abilities, consistently improving team performance and customer experiences through effective training and mentoring. Strongly skilled in multi-tasking.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Killeen
12.2020 - Current
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new staff on store procedures and customer service.
- Managed inventory levels and coordinated restocking to maintain optimal product availability.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted in implementing safety protocols to ensure a secure environment.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with management to create strategies enhancing store performance and customer experience.
- Aided upper management in ensuring smooth daily operations and service delivery. to meet standards of service and quality.
- Upheld company standards and compliance requirements for operations.
Lead Server
IHOP
Killeen
11.2013 - Current
- Trained and mentored new servers on menu offerings and service standards.
- Provided exceptional service to high volume of daily customers.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Coordinated with kitchen staff to manage order timing and accuracy.
- Ensured all food orders were accurate and delivered promptly to customers' tables.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled customer inquiries and resolved service issues promptly.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Oversaw dining room operations to ensure smooth service flow.
- Collaborated with management to implement new menu items effectively.
- Processed guest checks using POS system accurately.
- Ensured accurate cash handling during customer payment processing. and processed payments efficiently.
- Interacted with patrons to foster a friendly dining environment. with patrons to promote a friendly environment.
Customer Service Representative
Aegis People Support
Killeen
09.2010 - 09.2013
- Resolved customer complaints through effective communication and problem-solving.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with inquiries and product information.
- Handled high-volume calls while maintaining professionalism and patience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Kinston High
Kinston, NC05-2000
Skills
- Inventory management
- Order management
- Order accuracy
- Cash handling
- Staff training
- Team leadership
- Safety awareness
- Problem solving
- Customer relationship management
Accomplishments
- Employee of the month
- Exceeded annual sales target (employee with most sold care-pass in the district)
Timeline
Shift Supervisor
CVS Pharmacy
12.2020 - Current
Lead Server
IHOP
11.2013 - Current
Customer Service Representative
Aegis People Support
09.2010 - 09.2013
High School Diploma -
Kinston High