Hi, I’m
Monieek Chand
MODESTO,CA
Summary
Well-qualified Human Resource Management Graduate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
years of professional experience
Work History
Vaco LLCWalnut Creek, CA
Trust & Safety
10.2020 - 09.2022
Job overview
- Mastered customer data confidentiality, multitasking and prioritization
- Escalation techniques, customer retention strategies
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Built loyal and trustful clients.
Estee Lauder ELCSan Francisco, CA
Account Executive
10.2018 - 03.2020
Job overview
- Created detailed business plans to reach predetermined goals and quotas, helped build long term loyal customers, managed sale cycles from finding potential clients and securing deals, turned networking opportunities into long term partnerships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Nor Cal Janitorial LLCPacheco, CA
Administrative Office Manager
01.2011 - 10.2018
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed and implemented policies and procedures and scaled for growth.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Charlotte RusseConcord, CA
Assistant Store Manager
11.2014 - 12.2016
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
California State East Bay, Hayward, CA
Bachelor of Science from Business
Administration, Human Resource Management
06.2023
Skills
- Employee Performance Management
- HR Support
- Equal Employment Opportunity (EEO)
- Orienting New Employees
- Managing Employee Relations
- Hiring and Retention
- Diversity and Inclusion
- Employee Interviews
- Employee Communications
- Human Resources Operations
- Intuit QuickBooks
- Team Collaboration
Accomplishments
- Director of Communicationsfor Cal State East Bays Sikh
- Student Association
- LANGUAGES
- Hindi, punjabi, urdu, spanish
Affiliations
Cal State East Bay Sikh Student Association: Director of Communications
Timeline
Trust & Safety
Vaco LLC
10.2020 - 09.2022
Account Executive
Estee Lauder ELC
10.2018 - 03.2020
Assistant Store Manager
Charlotte Russe
11.2014 - 12.2016
Administrative Office Manager
Nor Cal Janitorial LLC
01.2011 - 10.2018
California State East Bay
Bachelor of Science from Business
Administration, Human Resource Management
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