Monika Chao
New York,NY
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Associate Governmental Programs Analyst
State Water Resources Control Board, Division of Drinking Water, Regulatory Development Unit
09.2023 - 08.2025
- Prepare and edit regulations for drinking water. Collaborate with interested parties on policy. Ensure that all regulations adhere to the minimum standard set forth by the federal EPA. Manage complaints through the CalEPA system.
- Prepare reports detailing findings of program studies.
- Coordinate and facilitate meetings with legal staff to develop regulatory documents.
Instructor
Stanford Online High School
06.2022 - 06.2023
- Deliver dynamic and client-focused presentations, and facilitate productive and focused discussions to deliver a quality online and in-person training experience for motivated high school students.
Graduate Student Instructor
UC Berkeley Department of Philosophy
08.2017 - 08.2022
- Maintain accurate confidential records and spreadsheets to quantify and summarize performance for up to 60 concurrent students each term. Communicate clear expectations and instructions, write clear educational resources and policy documents, and plan a shared schedule. Design curriculum, assessments, presentations, and interactive web content according to universal design principles for an accessible and effective learning experience for 3 courses. Design and maintain a website for each class using instructional and cloud technologies, and troubleshoot technological problems with students.
Retail Associate
Zombie Runner
09.2019 - 09.2020
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Restocked cafe and cleaned machines at end of shift.
Education
MA - Philosophy
UC Berkeley
Berkeley, CA05.2021
MA - Philosophy
San Francisco State University
San Francisco, CA05.2017
BA - Philosophy
UNC Asheville
Asheville, NC05.2014
Skills
- Positive and engaging demeanor
- Point of sale systems
- Approachability
- Hospitality and accommodation
- Reliability
- Verbal and written communication
Timeline
Associate Governmental Programs Analyst
State Water Resources Control Board, Division of Drinking Water, Regulatory Development Unit
09.2023 - 08.2025
Instructor
Stanford Online High School
06.2022 - 06.2023
Retail Associate
Zombie Runner
09.2019 - 09.2020
Graduate Student Instructor
UC Berkeley Department of Philosophy
08.2017 - 08.2022
MA - Philosophy
San Francisco State University
BA - Philosophy
UNC Asheville
MA - Philosophy
UC Berkeley
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