Monika Dresner
Lincoln
Summary
Worked in Banking (Home Loans and Equity Lines) Highly skilled in evaluating loan requests and submission through underwriting. Takes pride in the customer experience, with ands on experience in providing appropriate mortgage loan recommendations. Demonstrated ability to resolve discrepancies and optimize workflow efficiency in high-volume banking environments.
Professional office professional with strong background in administrative support and school operations. Skilled in managing communications, coordinating schedules, and maintaining accurate records. Known for effective teamwork, flexibility, and results-driven approach. Dependable and adaptable with excellent communication, organizational, and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Substitute School office assistant and Para
Pacifica School District
10.2023 - 11.2025
- Responded to and directed to phone calls in a professionally and timely manner
- Managed Photocopying and document preparation tasks
- Provided miscellaneous office support
- Supervised students during yard duty to ensure safe and inclusive environment
- Provide individualized support to students with special needs, including academic support, behavioral and emotional assistance
Mortgage Loan Officer
US Bank
01.2012 - 01.2015
- Detail orientated with a commitment to providing accurate information and excellent customer service throughout the loan process.
- Strong knowledge of mortgage products, regulations and industry trends to provide clients with informed options
- Construction and FHA loan experience
- Locked in Rates
- Requested necessary documentation
- 10+ years of mortgage experience
Sr. Sales Assistant
Washington Mutual
01.2000 - 01.2008
Education
Diploma -
Mills High School
Some College - undefined
College of San Mateo
Skills
- Thorough Understanding of Underwriting Policies
- Communicate Effectively with Underwriting
- Strong Interpersonal and Organizational Skills
- Excellent Customer Service Skills
- Ability To Prioritize Multiple Objectives Effectively
- Staff support
- Student assistance
- Professional telephone etiquette
- Call routing
- Teamwork and collaboration
Timeline
Substitute School office assistant and Para
Pacifica School District
10.2023 - 11.2025
Mortgage Loan Officer
US Bank
01.2012 - 01.2015
Sr. Sales Assistant
Washington Mutual
01.2000 - 01.2008
Some College - undefined
College of San Mateo
Diploma -
Mills High School
Pacifica School District Certificate of appreciation
Recognized for my services of Volunteering and working at Ortega Elementary school.