Monika Edmonds

Work History

Hershey Lodge Entertainment & Resort

05.2023 - Current

Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Greeted new customers, discussed specials, and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Served food and beverages promptly with focused attention to customer needs.

Hershey Lodge Hotel Entertainment & Resort

11.2021 - Current

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carried out professional service, retaining polite and friendly approach at all times.

Best Western Premier

03.2018 - Current

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

Penn Harris Hotel by Wyndham

11.2016 - Current

Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Prepared for events by setting up bar, stocking supplies, and arranging tables.
Responded to guest questions and requests with friendly and knowledgeable service.
Set up glassware, liquor, and other necessary supplies for special events.
Supported efficient service delivery by preparing garnishes, syrups, infusions, and other ingredients ahead of time as needed.