MONIKA KHADGI
Malden,MA
Summary
Dependable candidate with sound judgment and an ability to resolve problems tactfully and diplomatically. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Banquet Manager
The Langham Hotel
Boston, MA
10.2022 - Current
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Directed and managed banquet functions for 150-300 people event.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Hired and trained new staffs to maintain adequate coverage for successful operations.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Banquet Supervisor
Westin Boston Waterfront
Boston, MA
02.2022 - 10.2022
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised and mentored kitchen and serving staff.
Catering Supervisor/Bartender Shift Manager
Restaurant Associates
Boston, MA
11.2015 - 02.2022
- Operated efficiently in high-volume settings to prepare and serve more than hundreds of drinks per hour
- Consulted with managers to organize special events and promotions
- Orchestrated numerous private parties, business meetings and formal engagements
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Maintained courteous, professionalism and demonstrated high level of social engagement
- Maintained an extensive calendar of events and attended necessary event meetings and conference calls.
Food and Beverage Supervisor
AC Hotel by Marriott, Colwen Hotels
Boston, MA
07.2019 - 11.2019
- Managed and oversaw schedule and training of staff in daily work assignments to maximize productivity
- Ensured inventory is well stocked, sanitation and safety are enforced, and efficiently resolved customer complaints to the mutual satisfaction of all involved parties
- Worked with management to implement new policies and procedures for smooth operations
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Created new recipes, outlined steps and trained staff on correct preparation
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers
- Worked with distributors to add new products to bar menu.
Front desk/Night Auditor
AC Hotel by Marriott, Colwen Hotels
Cambridge, MA
10.2017 - 08.2018
- Answered a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Ran daily, weekly and monthly reports to close the day and meet objectives
- Performed nightly updates to room charges and rates
- Explained details regarding property to acclimate patrons to the resort environment
- Balanced hotel accounts and resolved discrepancies
- Checked requests and room service for accuracy and guests needing assistance
- Updated customer accounts with add-on room charges, minibar use and room service bills
- Monitored facility security for guest and personnel safety.
Education
Tips Certified ServSafe Certified - undefined
Associate Degree - Hotel and Restaurant Management
Bunker Hill Community College
Charlestown, MA12.2017
Skills
- Front of House Management
- Microsoft Office
- Staff Management
- Work Schedule Creation
Timeline
Banquet Manager
The Langham Hotel
10.2022 - Current
Banquet Supervisor
Westin Boston Waterfront
02.2022 - 10.2022
Food and Beverage Supervisor
AC Hotel by Marriott, Colwen Hotels
07.2019 - 11.2019
Front desk/Night Auditor
AC Hotel by Marriott, Colwen Hotels
10.2017 - 08.2018
Catering Supervisor/Bartender Shift Manager
Restaurant Associates
11.2015 - 02.2022
Tips Certified ServSafe Certified - undefined
Associate Degree - Hotel and Restaurant Management
Bunker Hill Community College